Domes Resorts 

Manager

• Oversee daily housekeeping operations and ensure cleanliness standards and guest satisfaction are met.
• Supervise housekeeping team members and provide hands-on support.
• Coordinate cleaning schedules and assign tasks.
• Inspect guest rooms, corridors, and public areas; maintain inspection records.
• Manage inventory of cleaning supplies, linens, and guest amenities; monitor stock levels.
• Respond to guest requests, inquiries, and complaints related to housekeeping.
• Collaborate with front desk, maintenance, and other departments to address guest needs.
• Ensure compliance with health & safety regulations and sanitation guidelines; conduct safety training.
• Maintain housekeeping records, assist in budgets, monthly reports, and forecasts.

Assistant Housekeeping Manager

• Oversee daily operations of the spa facility including customer service, scheduling, and employee management
• Ensure high standards in guest satisfaction and spa services
• Deliver and promote Spa programs and services and maximize sales of Spa products
• Maintain and implement the Quality Standards of Domes Resorts for the SPA
• Create action plans to achieve desirable revenues
• Act as a role model and set standards of professionalism for spa staff
• Motivate, encourage, train the team and maintain correct level of professional personnel
• Ensure and monitor cleanliness and hygiene of spa facilities
• Produce monthly spa financial reports
• Cooperate with Marketing to organize marketing and sales plans for the Spa
• Perform duties with a professional and friendly business attitude

Spa Manager

Auditor

• Check-in/Check-out πελατών, απάντηση τηλεφωνημάτων και διαχείρηση κρατήσεων, αναχωρήσεων και έλεγχο λογαριασμών επισκεπτών
• Επίβλεψη και έλεγχος του χώρου του ξενοδοχείου
• Έλεγχος κλεισίματος τμημάτων και ολοκλήρωση εργασιών EOD, έκδοση reports και προετοιμασία εργασιών επόμενης μέρας
• Ανταπόκριση σε παράπονα πελατών, αιτήματα και επείγοντα περιστατικά
• Συμφωνία λογαριασμών, ισοσκελισμός μετρητών και καταγραφών
• Διερεύνηση και επίλυση λογαριασμών εκτός ισολογισμού με σκοπό την σωστή τήρηση οικονομικών αρχείων των επισκεπτών

Night Auditor

Director

• Replenish wines within the wine cellar and restaurant
• Serve and recommend wines to guests
• Develop food and wine pairings
• Support fine-dining service at MAKRIS Athens by Domes

Assistant Housekeeping Manager

Spa Manager

Night Auditor

Wine Director