Dome Group

Technical Account Manager

• Helping customers get the most out of our solution, respond to their requests with precision and clarity, and resolve issues that may impact the product's reliability and speed.
• Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution.
• Managing customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives.
• Leading regular technical committees with clients to track progress on action items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering Dept) and external stakeholders.
• Responding to technical questions and resolve issues, keeping both the customer and internal teams informed on investigations, findings, and outcomes.
• Prioritizing, structuring, and communicating effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction.
• Proactively monitoring customer health from a technical perspective
• Participating in a scheduled on-call rotation on occasional weekends to support customer escalations, critical incidents, and business continuity needs.

Senior Technical Account Manager