Customer Success Manager – OEM

DomainTools

Customer Success Manager responsible for managing strategic relationships with OEM partners at DomainTools. Focused on technical onboarding, revenue growth, and product integration.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in API Integration, Technical Onboarding, and OEM Relationship Management, with a strong focus on driving consumption growth and managing commercial renewals. Proven ability to collaborate cross-functionally and lead technical discussions with OEM partners while ensuring alignment with business objectives.

Highest-signal resume keywords

API Integration ManagementTechnical Account ManagementOEM Relationship ManagementData Consumption AnalysisCommercial Renewal Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

REST APIsJSON/XML Data FeedsThreat Intelligence Data IntegrationTechnical OnboardingData Integration Patterns

Soft Skills

Analytical ApproachCross-Functional CollaborationTechnical Communication

Tools & Technologies

SalesforceGainsight

Industry Keywords

OEM PartnershipsEmbedded SoftwareCybersecurity PlatformsMSSPsSIEM/SOAR Vendors

Tech Stack

Tools & technologies

Cyber SecurityDNS

About the role

Key responsibilities & impact

Integration, Technical Onboarding & Activation: Manage the transition from OEM Account Executives, leading technical discovery to align DomainTools APIs/data feeds with the partner's architectural requirements.
Developer & Product Enablement: Partner with OEM engineering, product management, and developer teams to facilitate smooth API integration, data ingestion, and technical activation.
Time-to-Value Acceleration: Establish clear technical onboarding milestones to shorten the partner's integration lifecycle and accelerate joint product launch dates.
OEM Relationship & Ecosystem Management: Cultivate deep relationships across multiple OEM partner functions—including Product Management, Engineering/R&D, CTOs, and Business Development leads.
Joint Value & Roadmap Alignment: Lead Business Reviews (QBRs) to review data/API consumption metrics, share DomainTools product and data feed roadmaps, and gather partner feedback for internal engineering teams.
Domain & API Expertise: Maintain expert knowledge of DomainTools data sets, API infrastructure, rate limits, and integration patterns, serving as a trusted technical advisor.
Revenue, Consumption & Expansion: Own on-time renewals for your assigned portfolio of OEM accounts and OEM license agreements.
Consumption Growth: Monitor API usage, volume tiers, and queries to identify expansion opportunities, upselling additional data feeds, enrichment modules, or expanded usage rights in partnership with OEM Sales.
Forecasting Accuracy: Track integration health, usage trends, and contract milestones in Salesforce, Gainsight, and internal telemetry tools to ensure accurate renewal and growth forecasting.
Technical Risk Mitigation & Partner Advocacy: Continuously analyze API performance, call volumes, and error rates to proactively identify technical friction, under-utilization, or integration churn risks.
Technical Escalation Leadership: Act as the direct voice of the OEM partner during critical service disruptions, API rate-limit issues, or data quality bugs—coordinating across Engineering, Product, and Support teams.
Deprecation & Upgrade Management: Guide OEM partners through legacy API deprecations, schema updates, and migration paths with minimal disruption to their end customers.
Cross-Functional Leadership & Strategy: Collaborate with DomainTools Product and Technical Account Managers (TAMs) to advocate for OEM-specific features, data delivery methods, and API enhancements.
Commercial Alignment: Ensure the partner's usage matches their commercial license scope and support OEM go-to-market efforts where joint solution selling is required.

Requirements

What you’ll need

3+ years of experience in technical Account Management, Customer Success, or Integration Management, specifically working with OEM, Embedded Software, API-first, or Strategic Technology Partnerships.
Direct experience working with enterprise cybersecurity platforms, MSSPs, SIEM/SOAR vendors, or Global F100 technology providers.
Strong technical acumen regarding REST APIs, JSON/XML data feeds, threat intelligence data integration, and developer-facing workflows. DNS/domain data expertise preferred.
Proven track record of managing commercial renewal portfolios and driving expansion/upsell in usage-based or embedded licensing environments.
Ability to hold technical conversations with OEM Developers/Architects as well as commercial conversations with OEM Product Managers and Executives.
Strong analytical approach to tracking consumption telemetry, platform health metrics, and account risk.
Willingness to travel as needed to strategic partner sites, developer summits, and industry events to support key OEM relationships.
Ability to meet or exceed role-specific KPIs (e.g., Gross Retention, Net Retention/Expansion, Time-to-Integration, API Consumption Growth).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DomainTools Website LinkedIn All Job Openings 51 - 200 employees Founded 2000 💼 Consulting 🏥 Healthcare 📦 Logistics Consulting
Healthcare
Logistics DomainTools is a leading provider of domain name and DNS-based cyber threat intelligence solutions. It offers a range of products including the Iris Intelligence Platform for mapping connected infrastructure to get ahead of threats, Iris Detect for monitoring lookalike domains, and Iris Enrich for integrating DomainTools data with SIEM, SOAR, and other tools. DomainTools' Farsight DNSDB is the world's largest passive DNS intelligence solution, providing historical and real-time DNS data. The company is focused on transforming threat data into actionable intelligence to prevent, mitigate, and investigate online attacks. It serves a diverse set of industries, including federal government, financial services, healthcare, technology, and retail, and is a trusted partner for enterprise-level security operations centers (SOCs). Customer Success Manager – OEM 🔥 9 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Integration, Technical Onboarding & Activation: Manage the transition from OEM Account Executives, leading technical discovery to align DomainTools APIs/data feeds with the partner's architectural requirements.
Developer & Product Enablement: Partner with OEM engineering, product management, and developer teams to facilitate smooth API integration, data ingestion, and technical activation.
Time-to-Value Acceleration: Establish clear technical onboarding milestones to shorten the partner's integration lifecycle and accelerate joint product launch dates.
OEM Relationship & Ecosystem Management: Cultivate deep relationships across multiple OEM partner functions—including Product Management, Engineering/R&D, CTOs, and Business Development leads.
Joint Value & Roadmap Alignment: Lead Business Reviews (QBRs) to review data/API consumption metrics, share DomainTools product and data feed roadmaps, and gather partner feedback for internal engineering teams.
Domain & API Expertise: Maintain expert knowledge of DomainTools data sets, API infrastructure, rate limits, and integration patterns, serving as a trusted technical advisor.
Revenue, Consumption & Expansion: Own on-time renewals for your assigned portfolio of OEM accounts and OEM license agreements.
Consumption Growth: Monitor API usage, volume tiers, and queries to identify expansion opportunities, upselling additional data feeds, enrichment modules, or expanded usage rights in partnership with OEM Sales.
Forecasting Accuracy: Track integration health, usage trends, and contract milestones in Salesforce, Gainsight, and internal telemetry tools to ensure accurate renewal and growth forecasting.
Technical Risk Mitigation & Partner Advocacy: Continuously analyze API performance, call volumes, and error rates to proactively identify technical friction, under-utilization, or integration churn risks.
Technical Escalation Leadership: Act as the direct voice of the OEM partner during critical service disruptions, API rate-limit issues, or data quality bugs—coordinating across Engineering, Product, and Support teams.
Deprecation & Upgrade Management: Guide OEM partners through legacy API deprecations, schema updates, and migration paths with minimal disruption to their end customers.
Cross-Functional Leadership & Strategy: Collaborate with DomainTools Product and Technical Account Managers (TAMs) to advocate for OEM-specific features, data delivery methods, and API enhancements.
Commercial Alignment: Ensure the partner's usage matches their commercial license scope and support OEM go-to-market efforts where joint solution selling is required. 🎯 Requirements
3+ years of experience in technical Account Management, Customer Success, or Integration Management, specifically working with OEM, Embedded Software, API-first, or Strategic Technology Partnerships.
Direct experience working with enterprise cybersecurity platforms, MSSPs, SIEM/SOAR vendors, or Global F100 technology providers.
Strong technical acumen regarding REST APIs, JSON/XML data feeds, threat intelligence data integration, and developer-facing workflows. DNS/domain data expertise preferred.
Proven track record of managing commercial renewal portfolios and driving expansion/upsell in usage-based or embedded licensing environments.
Ability to hold technical conversations with OEM Developers/Architects as well as commercial conversations with OEM Product Managers and Executives.
Strong analytical approach to tracking consumption telemetry, platform health metrics, and account risk.
Willingness to travel as needed to strategic partner sites, developer summits, and industry events to support key OEM relationships.
Ability to meet or exceed role-specific KPIs (e.g., Gross Retention, Net Retention/Expansion, Time-to-Integration, API Consumption Growth). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Specialist 🔥 11 minutes ago Semios 201 - 500 Website LinkedIn All Job Openings Customer Success Specialist at Semios Group supporting farmers with agricultural technology and ensuring excellent customer service. Collaborating with teams to deliver impactful solutions for real-world challenges. 🇺🇸 United States – Remote 💵 $27 - $31 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Senior Customer Success Manager 🔥 2 hours ago Nexthink 501 - 1000 ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Senior Customer Success Manager supporting growth and retention for enterprise customers at Nexthink. Driving customer success initiatives and providing strategic guidance throughout the DEX journey. 🇺🇸 United States – Remote 💵 $135k - $225k / year 💰 Series D on 2021-02 ⏰ Full Time 🟠 Senior 🏆 Customer Success Senior Customer Success Manager 🔥 2 hours ago OneStream Software 1001 - 5000 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Senior Customer Success Manager ensuring customer satisfaction through effective account management and support. Collaborating with sales to drive adoption and growth of OneStream's finance platform. 🇺🇸 United States – Remote 💵 $114k - $148k / year 💰 Series B on 2021-04 ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Platform Area TAM 🔥 4 hours ago Cisco 10,000+ employees 🔧 Hardware 🔐 Security 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Platform Area TAM driving customer success and technical solutions for Splunk products. Collaborating with teams for onboarding and optimizing customer engagements. 🇺🇸 United States – Remote 💵 $161.9k - $205.6k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success TAM – Splunk Platform 🔥 4 hours ago Cisco 10,000+ employees 🔧 Hardware 🔐 Security 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Platform Area TAM providing technical health guidance and impactful solutions. Collaborating with account teams to enhance customer experience through expert Splunk knowledge. 🇺🇸 United States – Remote 💵 $161.9k - $205.6k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs