Solutions Engineer

DomainTools

Solutions Engineer at DomainTools assisting customers in improving their security posture. Collaborating with cross-functional teams to design tailored solutions and provide technical support.

Posted 7/16/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Cyber Threat Intelligence and effective communication of technical product capabilities to diverse stakeholders. Proficient in delivering tailored solutions and technical support while utilizing tools like Confluence, Jira, Zendesk, and Salesforce.

Highest-signal resume keywords

Enterprise SaaS ExperienceTechnical Product PresentationsCyber Threat Intelligence ExpertiseScripting Languages KnowledgeCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scripting LanguagesObject Oriented ProgrammingAPI IntegrationTroubleshooting Complex IssuesNetworking TechnologiesDNSTCP/IPBig Data ConceptsJSONRESTful API

Soft Skills

Effective CommunicationFast LearnerCuriosityAdaptabilityProblem Solving

Tools & Technologies

ConfluenceJiraZendeskSalesforce

Industry Keywords

CyberSecurityFirewall TechnologiesWeb Proxy TechnologiesSIEMTIPSOARDomain RegistrationCustomer SuccessTechnical SupportEnterprise Solutions

Tech Stack

Tools & technologies

Cyber SecurityDNSTCP/IP

About the role

Key responsibilities & impact

Learn to effectively communicate DomainTools value, product capabilities, technical features, and assist in prospect / customer awareness and adoption of our products and services.
Collaborate with customers and internal teams to design tailored solutions that meet specific customer requirements.
Deliver technical product presentations and demonstrations, to showcase how DomainTools solutions address customer needs and to get the Technical Win.
Collaborate with Account Executives and Customer Success Managers to deliver a targeted demonstration that ties in our products’ capabilities to desired customer use-cases.
Become an expert in delivery of the DomainTools Engage training program with a view towards enabling our customers to more effectively derive value from DomainTools products.
Become an expert on Cyber Threat Intelligence and DomainTools data, as well as the competitive landscape.
Provide T2 / T3 technical support to our customers by triaging tickets and liaising with the product and engineering teams to deliver timely answers.
Collaborate with the DomainTools product and engineering teams to define and test new features across all products that leverage current and emerging DomainTools datasets and adapt to changes in new integrations.
Be diligent in documenting best practices and lessons learned. Contribute to documentation and learning content for both internal teams and an external audience.
Ensure excellent service and support for customers by creating long-term business relationships, create innovative solutions to push user adoption and maximize the value of our products and/or integrations.
Utilize Confluence, Jira, Zendesk and Salesforce to track all pertinent information related to products, features, bugs, opportunities, and accounts.
International Travel may be required (~40%)

Requirements

What you’ll need

Demonstrable experience in enterprise SaaS, Fortune 500 in a similar customer facing role.
Working knowledge or recent experience with scripting languages (basic authoring), modern object oriented programming languages (reading, not authoring), databases, and analytical tools.
Experience communicating effectively with customer engineers as well as non-technical stakeholders about a product’s technical capabilities, including API endpoints and integration use cases.
Experience in active troubleshooting of complex technical issues.
Fast learner, insanely curious, adept at both understanding and articulating new technologies as well as their corresponding value propositions on the fly.
Ability to excel in a high pressure, fast paced environment (we are a small company and as such often wear many hats to achieve the impact of a much larger one).
Understanding of common OS, Browser, OSI Stack, DNS, Domain Registration, TCP/IP and networking technologies.
Experience or familiarity with the CyberSecurity industry.
**Preferred Qualifications: (Bonus Points)**
Good understanding of various firewall and web proxy technologies.
Working knowledge of SIEM / TIP / SOAR platforms.
Familiarity with JSON / RESTful API endpoints.
Familiarity with Big Data concepts and the management of large on-premise datasets.
Familiarity with LLMs.
Fluency in French, or other European languages.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DomainTools Website LinkedIn All Job Openings 51 - 200 employees Founded 2000 🔒 Cybersecurity Cybersecurity
Technology DomainTools is a leading provider of domain name and DNS-based cyber threat intelligence solutions. It offers a range of products including the Iris Intelligence Platform for mapping connected infrastructure to get ahead of threats, Iris Detect for monitoring lookalike domains, and Iris Enrich for integrating DomainTools data with SIEM, SOAR, and other tools. DomainTools' Farsight DNSDB is the world's largest passive DNS intelligence solution, providing historical and real-time DNS data. The company is focused on transforming threat data into actionable intelligence to prevent, mitigate, and investigate online attacks. It serves a diverse set of industries, including federal government, financial services, healthcare, technology, and retail, and is a trusted partner for enterprise-level security operations centers (SOCs). Solutions Engineer 🔥 2 minutes ago 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Cyber Security DNS TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Learn to effectively communicate DomainTools value, product capabilities, technical features, and assist in prospect / customer awareness and adoption of our products and services.
Collaborate with customers and internal teams to design tailored solutions that meet specific customer requirements.
Deliver technical product presentations and demonstrations, to showcase how DomainTools solutions address customer needs and to get the Technical Win.
Collaborate with Account Executives and Customer Success Managers to deliver a targeted demonstration that ties in our products’ capabilities to desired customer use-cases.
Become an expert in delivery of the DomainTools Engage training program with a view towards enabling our customers to more effectively derive value from DomainTools products.
Become an expert on Cyber Threat Intelligence and DomainTools data, as well as the competitive landscape.
Provide T2 / T3 technical support to our customers by triaging tickets and liaising with the product and engineering teams to deliver timely answers.
Collaborate with the DomainTools product and engineering teams to define and test new features across all products that leverage current and emerging DomainTools datasets and adapt to changes in new integrations.
Be diligent in documenting best practices and lessons learned. Contribute to documentation and learning content for both internal teams and an external audience.
Ensure excellent service and support for customers by creating long-term business relationships, create innovative solutions to push user adoption and maximize the value of our products and/or integrations.
Utilize Confluence, Jira, Zendesk and Salesforce to track all pertinent information related to products, features, bugs, opportunities, and accounts.
International Travel may be required (~40%) 🎯 Requirements
Demonstrable experience in enterprise SaaS, Fortune 500 in a similar customer facing role.
Working knowledge or recent experience with scripting languages (basic authoring), modern object oriented programming languages (reading, not authoring), databases, and analytical tools.
Experience communicating effectively with customer engineers as well as non-technical stakeholders about a product’s technical capabilities, including API endpoints and integration use cases.
Experience in active troubleshooting of complex technical issues.
Fast learner, insanely curious, adept at both understanding and articulating new technologies as well as their corresponding value propositions on the fly.
Ability to excel in a high pressure, fast paced environment (we are a small company and as such often wear many hats to achieve the impact of a much larger one).
Understanding of common OS, Browser, OSI Stack, DNS, Domain Registration, TCP/IP and networking technologies.
Experience or familiarity with the CyberSecurity industry.
**Preferred Qualifications: (Bonus Points)**
Good understanding of various firewall and web proxy technologies.
Working knowledge of SIEM / TIP / SOAR platforms.
Familiarity with JSON / RESTful API endpoints.
Familiarity with Big Data concepts and the management of large on-premise datasets.
Familiarity with LLMs.
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