Doma

Escrow Officer

Doma

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $53,550 - $77,400 per year

Job Level

Mid-LevelSenior

About the role

  • Communicate, timely, professionally and courteously with our borrower and lender customers
  • Establish and maintain effective working relationships with a variety of lenders
  • Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower
  • Communicate with borrower or lender to resolve curative issues as needed
  • Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted
  • Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more
  • Perform pre-close quality review of all title and escrow documents
  • Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates)
  • Review and understand lender instructions in their entirety
  • Complete closings in a timely and high-quality manner
  • Prepare files for final policy generation, recording, and settlement statement
  • Confirm vesting during balancing
  • Ensure all invoices are obtained and funds collected prior to close
  • Balance a closing disclosure
  • Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal)
  • Verify signing details and accuracy of signed loan documents
  • Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds
  • Adhere to established quality and compliance standards
  • Effectively manage and resolve escalations

Requirements

  • 5+ years of title & escrow experience with demonstrated success.
  • Proven customer service experience
  • Review and understand title search
  • Possess ability to understand advanced title and curative items
  • Ability to speak comfortably with Executive Level associates from Lender Partners
  • Have a driven, positive attitude and ability to work as a team player
  • Solution Driven
  • Recognize and mitigate potential risk to organization
  • Must understand title search/commitment content and requirements to clear for closing
  • Excellent phone, email, face-to-face and remote communication skills with the
  • Ability to handle heavy call volume effectively
  • The ability to operate in a strategic and forward-thinking manner
  • The ability to multitask, focus as required and to be proactive
  • Ability to thrive in a fast-paced, metrics-driven work environment
  • Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents
  • Open minded to process changes, continuous system updates and enhancements
  • Proficient in using various computer programs and ability to navigate educational company provided resources.
  • Diverse Lender experience required
  • Effective time management
  • Resware experience a plus!
Benefits
  • Medical/dental/vision insurance
  • 401(k)
  • Generous vacation time
  • Paid bonding leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
title & escrow experiencedocument preparationquality reviewclosing disclosuretitle searchcurative itemsrisk mitigationattention to detailorganizational skillsescrow practices
Soft skills
customer servicecommunication skillsteam playersolution drivenstrategic thinkingmultitaskingproactivetime managementpositive attitudeopen minded
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