Salary
💰 $53,550 - $77,400 per year
Job Level
Mid-LevelSenior
About the role
- Communicate, timely, professionally and courteously with our borrower and lender customers
- Establish and maintain effective working relationships with a variety of lenders
- Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower
- Communicate with borrower or lender to resolve curative issues as needed
- Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted
- Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more
- Perform pre-close quality review of all title and escrow documents
- Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates)
- Review and understand lender instructions in their entirety
- Complete closings in a timely and high-quality manner
- Prepare files for final policy generation, recording, and settlement statement
- Confirm vesting during balancing
- Ensure all invoices are obtained and funds collected prior to close
- Balance a closing disclosure
- Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal)
- Verify signing details and accuracy of signed loan documents
- Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds
- Adhere to established quality and compliance standards
- Effectively manage and resolve escalations
Requirements
- 5+ years of title & escrow experience with demonstrated success
- Proven customer service experience
- Review and understand title search
- Possess ability to understand advanced title and curative items
- Ability to speak comfortably with Executive Level associates from Lender Partners
- Have a driven, positive attitude and ability to work as a team player
- Solution Driven
- Recognize and mitigate potential risk to organization
- Must understand title search/commitment content and requirements to clear for closing
- Excellent phone, email, face-to-face and remote communication skills
- Ability to handle heavy call volume effectively
- The ability to operate in a strategic and forward-thinking manner
- The ability to multitask, focus as required and to be proactive
- Ability to thrive in a fast-paced, metrics-driven work environment
- Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents
- Open minded to process changes, continuous system updates and enhancements
- Proficient in using various computer programs and ability to navigate educational company provided resources
- Diverse Lender experience required
- Effective time management
- Resware experience a plus!