Doma

Escrow Officer, Operations

Doma

full-time

Posted on:

Location: 🇺🇸 United States

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Salary

💰 $53,550 - $77,400 per year

Job Level

Mid-LevelSenior

About the role

  • Doma Technology LLC provides solutions for lenders, real estate professionals, title agents, and homeowners to simplify and streamline closings
  • Execute Refinance closings with timeliness, expertise, and precision
  • Communicate professionally and courteously with borrower and lender customers
  • Establish and maintain effective working relationships with a variety of lenders
  • Identify, communicate, and resolve curative issues with lenders or borrowers
  • Document preparation including conveyance Deeds and Subordinations (where legally permitted)
  • Prepare final closing package, settlement statements, revised CDs, borrower affidavits, and more
  • Perform pre-close quality review of all title and escrow documents
  • Review lender documents for accuracy and understand lender instructions in their entirety
  • Prepare files for final policy generation, recording, and settlement statement and balance closing disclosures
  • Ensure document delivery to notary for signing and verify signing details
  • Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for disbursement of funds
  • Adhere to established quality and compliance standards and manage escalations effectively

Requirements

  • 5+ years of title & escrow experience with demonstrated success
  • Proven customer service experience
  • Review and understand title search
  • Possess ability to understand advanced title and curative items
  • Ability to speak comfortably with Executive Level associates from Lender Partners
  • Have a driven, positive attitude and ability to work as a team player
  • Solution Driven
  • Recognize and mitigate potential risk to organization
  • Must understand title search/commitment content and requirements to clear for closing
  • Excellent phone, email, face-to-face and remote communication skills
  • Ability to handle heavy call volume effectively
  • The ability to operate in a strategic and forward-thinking manner
  • The ability to multitask, focus as required and to be proactive
  • Ability to thrive in a fast-paced, metrics-driven work environment
  • Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents
  • Open minded to process changes, continuous system updates and enhancements
  • Proficient in using various computer programs and ability to navigate educational company provided resources
  • Diverse Lender experience required
  • Effective time management
  • Resware experience a plus!
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