Customer Service Associate I

Dollar Tree Stores

Dollar Tree customer service associate serving shoppers and operating a retail store register. Stocking merchandise, processing transactions, and maintaining a clean, safe store.

Posted 8/21/2026part-timeWinston-Salem • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and relationship management skills while maintaining a clean and organized store environment. Capable of following operational instructions and performing physical tasks to support store operations.

Highest-signal resume keywords

Customer Service ExperienceOrganizational SkillsCommunication SkillsProblem-Solving SkillsAbility to Lift 30-50 lbs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TransactionsStock ReplenishmentMerchandise ReceivingCash Register Management

Soft Skills

Relationship ManagementDecision-Making Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

RetailCustomer InteractionStore CleanlinessSafety Standards

About the role

Key responsibilities & impact

Assist customers with questions and recommendations
Manage sales transactions while working assigned cash register
Maintain security of cash and protect company assets
Keep the store well-stocked and recover merchandise
Receive merchandise and help with unloading trucks
Perform stock replenishment in accordance with productivity standards
Ensure a positive, safe, and respectful environment
Maintain professional and friendly interactions with customers, associates, and leaders
Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height
Must meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required

Benefits

Comp & perks

Medical insurance
Pharmacy insurance
Dental insurance
Vision insurance
Employee Assistance Program
Retirement plans
Educational Assistance