Customer Service Associate I

Dollar Tree Stores

Customer Service Associate at Family Dollar assisting customers and managing sales transactions. Maintaining store cleanliness and stock levels while ensuring a positive customer environment.

Posted 4/1/2026part-timeWindsor • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Assist customers with questions and recommendations
Manage sales transactions while working assigned cash register
Maintain security of cash and protect company assets
Keep the store well-stocked, and recover merchandise
Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required

Benefits

Comp & perks

Employee Assistance Program
Retirement plans
Educational Assistance
Health insurance
Pharmacy benefits
Dental insurance
Vision insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicerelationship managementorganizational skillscommunication skillsproblem-solvingdecision-making

Certifications

high school diplomaequivalent