Dolead

Customer Success Manager

Dolead

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Tech Stack

Tableau

About the role

  • Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs
  • Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities
  • Design and execute account plans aligned with client objectives, tracking results and ensuring impact
  • Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets
  • Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback
  • Negotiate and close deals that support client goals while aligning with Dolead’s policies and process
  • Track and report on performance, using insights to adjust strategies and continuously improve
  • Resolve issues quickly and provide proactive support to keep clients satisfied and successful
  • Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients

Requirements

  • 4+ years of experience in Customer Success or Account Management
  • Experience in digital advertising and/or home improvement services
  • Ease with numbers — bonus if you’ve worked with Looker or Tableau
  • Confidence presenting and leading conversations with clients
  • A self-starter mindset: proactive, motivated, and solution-oriented
  • Comfort in a fast-paced, international environment
  • Native-level English
Benefits
  • Transportation costs: reimbursement up to $100/month
  • Healthcare (AETNA) individual & family - medical, dental, and vision plan
  • Retirement Plan (401K)
  • Flexible vacation time to promote a healthy work-life balance
  • Flexible remote policy: up to 2-4 days/week (if you’re based in the Greater Boston area)
  • Diverse & multicultural environment: +13 nationalities represented
  • Fun company and team events because we play just as hard as we work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementDigital AdvertisingData AnalysisUpsellingCross-sellingPipeline ManagementForecastingPerformance TrackingNegotiation
Soft Skills
Relationship BuildingProactive SupportProblem SolvingCommunicationPresentation SkillsMotivationSolution-orientedCollaborationAdaptabilityClient Satisfaction