Renewals Manager

Dolby Laboratories

Senior Renewals Manager responsible for protecting recurring revenue and driving renewal execution at Dolby. Collaborating across departments to maintain a strong renewal pipeline and enhance customer engagement.

Posted 5/28/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSenior💰 $109,700 - $150,600 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end renewal pipeline in Salesforce across all segments
Build and maintain a rolling multi-quarter forecast
Report on NRR, GRR, churn, and ARR-at-risk to leadership and Finance
Engage customers on commercial discussions and case-by-case interventions to progress renewals or de-escalate risk
Design automated renewal communication workflows
Capture structured churn reasons at every close
Produce quarterly commercial insights report
Partner with CSM, TAM, Support, Delivery, Sales, Finance, Billing Support, Product, and Legal
Drive aggressive use of AI to scale the renewal motion

Requirements

What you’ll need

5+ years in SaaS or subscription business with direct renewal pipeline experience
Strong Salesforce proficiency; familiarity with billing/contract systems (Zuora or similar)
Proven ability to build recurring revenue forecasts and communicate NRR/GRR/ARR-at-risk to senior leadership
Strong cross-functional influence without direct authority
AI-native mindset and builder's instinct — comfortable using AI tools and defining business problems for AI development
Customer-facing maturity — credible in executive commercial conversations
Comfort with significant ambiguity — energized by building structure where little exists

Benefits

Comp & perks

excellent compensation and benefits
flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforceforecastingrenewal pipeline managementchurn analysiscommercial insights reportingAI tools utilizationbilling systemscontract systems

Soft Skills

cross-functional influencecustomer-facing maturitycommunicationproblem-solvingadaptability