Customer Success Manager

• Work hands-on, side-by-side with customers to educate, mentor, advise, and solve problems to ensure customer-realized value
• Own a portfolio of customer accounts, leveraging automated playbooks and workflows through onboarding, adoption, value realization, renewal, and expansion
• Deliver one-to-many customer training and education sessions on the DoiT console and host office hours for customer Q&A
• Use customer insights from Customer Success tooling to analyze sentiment and propensity for growth, identifying strategic customers for account planning
• Support Account Management by sharing adoption and sentiment insights, focusing on account growth and relationships with stakeholders (CFOs, FinOps leads, engineers, cloud architects)
• Manage customer escalations, identify risk, and build mitigation plans with Account Management and CS leadership
• Build trust and act as the “voice of the customer,” escalating feedback to engineering, product managers, and other departments
• Maintain detailed understanding of DoiT products and customer use cases to advise on effective solution usage

Associate Customer Success Manager

Customer Success Associate

Customer Success Manager – Real-Time

Enterprise Customer Success Manager