Associate Customer Success Manager

DoiT International

full-time

Posted on: 9/24/2025

Origin: • 🇹🇭 Thailand

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JuniorMid-Level

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About the role

Work hands-on, side-by-side with customers to educate, mentor, advise, and solve problems to ensure customer-realized value
Own a portfolio of customer accounts, leveraging automated playbooks and workflows through onboarding, adoption, value realization, renewal, and expansion
Deliver one-to-many customer training and education sessions on the DoiT console and host office hours for customer Q&A
Use customer insights from Customer Success tooling to analyze sentiment and propensity for growth, identifying strategic customers for account planning
Support Account Management by sharing adoption and sentiment insights, focusing on account growth and relationships with stakeholders (CFOs, FinOps leads, engineers, cloud architects)
Manage customer escalations, identify risk, and build mitigation plans with Account Management and CS leadership
Build trust and act as the “voice of the customer,” escalating feedback to engineering, product managers, and other departments
Maintain detailed understanding of DoiT products and customer use cases to advise on effective solution usage

1-2 years of experience in Customer Success in a B2B SaaS company
Technical aptitude, ability to identify areas for automation, and interest in learning and leveraging AI
Proven ability to manage high and competing workloads with strong attention to detail and effective prioritization
Exceptional ability to communicate and foster positive business relationships with customers and team members
Proven track record of creative problem solving on internal and customer-facing issues
Accountability and personal organization
Highly motivated team player with a positive outlook and a can-do attitude
Curiosity and self-motivation to learn and develop professional competencies
Be fluent in English to a professional degree (verbal and written)
Bonus: Experience with finance or data analytics
Bonus: Experience with a public cloud platform like GCP, AWS, or Azure
Bonus: Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
Bonus: Additional languages