Customer Success Manager, Thailand
DoiT International
full-time
Posted on:
Location Type: Remote
Location: Thailand
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Tech Stack
About the role
- Own a portfolio of accounts and facilitate the full customer lifecycle
- Deliver rapid “time to first value” for onboarding customers
- Build deep and healthy relationships with key customer stakeholders
- Perform business context discovery in partnership with the Forward Deployed Engineering team
- Build trust and transparency with customers
- Maintains the Customer 360 record
- Identify, escalate, and manage risk utilizing customer data
- Create effective mitigation plans in collaboration with DoiT Account Managers
- Identify and qualify expansion and growth opportunities throughout the customer journey
- Provide quantitative and qualitative insights for customer Quarterly Business Reviews
- Provide feedback on internal Customer Success playbooks
Requirements
- 3+ years of experience in Customer Success in a B2B Saas Company
- 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure
- Ability to communicate and foster positive business relationships
- Ability to learn new technologies and products quickly
- Proven track record of creative problem solving
- Highly motivated team player with a positive outlook and a can-do attitude
- Fluent in English to a professional degree
Benefits
- Health insurance
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessB2B SaaSpublic cloud platformGCPAWSAzuredata analysisrisk managementbusiness context discoverymitigation planning
Soft Skills
communicationrelationship buildingproblem solvingteam playerpositive attitudeadaptabilitycustomer advocacytrust buildingcollaborationinsight generation