Franchise Success Manager – Chicago Area Preferred
WIN Home Inspection
Manager, Partner Success
DoiT International
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Operate as the primary point of contact for our channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success
- Responsible for driving partner program metrics, including: Growth of partner customer accounts, providing advisory input on onboarding and DoiT Cloud Intelligence™ adoption
- Management and escalation of support issues, driving resolution with high partner satisfaction
- Controlled cost to serve, ensuring that partners are fully enabled and have the necessary resources and knowledge to self-serve where possible
- Deliver “train the trainer” sessions on our DoiT Cloud Intelligence™ platform to partners
- Act as “voice of the partner,” providing feedback to the relevant internal teams and stakeholders
- Facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment
- Leverage industry knowledge and best practices to build our Partner Success playbooks and processes
- Collaborate with DoiT enablement to develop asynchronous partner training
- Define, implement, track and report on partner program KPIs
- Build out a Partner Success hiring strategy and headcount plan in alignment with existing partnerships and pipeline opportunities
- Define job responsibilities, metrics, and qualifications for the Partner Success team
- Hire, grow, and retain the team that will support our partner program
- In collaboration with our GTM teams, define our messaging and approach to expanding our partner footprint
- Participate in meetings with potential future partners, representing the delivery side of our partner program
- Assist with DoiT Cloud Intelligence™ demos and evaluations in support of partner ecosystem growth
Requirements
- 5+ years of experience in partner success/leading partner programs in the SaaS space
- Exceptional executive presence, with the ability to present to and influence executive-level stakeholders
- Proven experience working cross-functionally with sales, product, marketing, customer success, and finance teams
- Project and/or program management skills
- Excellent communication skills (written and verbal)
- Comfortable working in a fast-paced and, at times, ambiguous environment in an autonomous fashion
- An understanding of FinOps SaaS platforms and/or cloud technologies
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
partner program managementKPI trackingproject managementprogram managementDoiT Cloud Intelligence™SaaSFinOpscloud technologies
Soft skills
executive presencecommunication skillsinfluencing skillscollaborationautonomous workproblem-solvingcustomer engagementstrategic alignment
