Franchise Business Partner – Midwest

Dogtopia

Franchise Business Partner at Dogtopia dedicated to franchise growth and success through strong relationships. Supporting franchisees in achieving their business goals and enhancing customer experience.

Posted 6/12/2026full-timeRemote • Illinois, Minnesota, Montana, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

franchise operationsbusiness strategiescustomer experience principlesdata analysisperformance metricstraining program developmentcoachingstrategic guidancetactical guidancebusiness optimization

Soft Skills

communicationinterpersonal skillsrelationship buildinganalytical mindsetself-motivatedresults-drivenorganizational skillscollaborationflexibilitytrust building

Certifications & Qualifications

Bachelor's degree in Business AdministrationBachelor's degree in Marketing

Industry Keywords

retailrestaurantfranchise operationsterritory managementbusiness growthcustomer insightscross-functional collaborationperformance improvementcommunity buildingdata-driven insights

About the role

Key responsibilities & impact

Develop a deep understanding of the franchisees' businesses within the assigned territory, including their goals, challenges, and growth opportunities.
Build and maintain strong relationships with franchisees, acting as their primary point of contact and trusted advisor for all business-related matters.
Collaborate with the VP of Operations to implement strategies and initiatives that align with franchisees' business goals and overall company objectives.
Provide personalized coaching and support to franchisees, offering insights and recommendations to optimize their business operations, enhance customer experiences, and drive growth.
Conduct regular check-ins with franchisees to review performance metrics, identify areas for improvement, and develop action plans for sustained success.
Collaborate cross-functionally with internal departments to coordinate resources, training, and support that align with franchisees' needs.
Analyze franchise performance data to identify trends, challenges, and opportunities, and use this information to inform strategic decisions and tailored support.
Ensure effective communication between franchisees and corporate headquarters, addressing concerns, sharing best practices, and facilitating issue resolution.
Assist in the development and delivery of training programs, workshops, and resources that empower franchisees to excel in their business operations.
Participate in territory-specific meetings and events to foster a sense of community among franchisees and gather valuable feedback for continuous improvement.
Collaborate with the VP of Operations to continuously evaluate and enhance the franchise partnership program based on feedback and data-driven insights.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, or related field.
3-5+ years of experience in retail, restaurant, or franchise operations.
Strong understanding of franchise operations, business strategies, and customer experience principles.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with franchisees.
Proven ability to provide strategic and tactical guidance to drive business growth.
Analytical mindset with the ability to interpret data and metrics to inform decision-making.
Self-motivated and results-driven with a track record of delivering impactful outcomes.
Ability to work independently and collaboratively within a team and cross-functional environment.
Strong organizational skills with the ability to manage multiple relationships and priorities.
Flexibility to travel within the designated territory to meet with franchisees as needed.

Benefits

Comp & perks

Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
401(k) retirement plan.
Opportunities for professional development and career advancement.
10 paid holidays.
2 weeks paid vacation.
$1,000 annual health and wellness cash benefits for gym membership or healthcare.