Director, Enterprise Account Management

Dodge Construction Network

Director of Enterprise Account Management driving retention and expansion for enterprise customer portfolio at Dodge Construction Network.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Enterprise Account Managers
Establish and manage performance expectations, KPIs, and career development plans
Foster a high-performance, customer-centric culture
Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth
Own enterprise account performance, including:
Net Revenue Retention (NRR)
Gross Retention
Expansion revenue
Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities
Build and maintain executive-level relationships with key customers
Partner with customers to understand business goals and align solutions accordingly
Expand and multi-thread existing account relationships
Lead account planning and quarterly business reviews (QBRs)
Partner with Sales on account transitions and expansion strategy
Collaborate with Customer Success to ensure adoption and value realization
Provide feedback to Product and Marketing based on customer insights
Implement scalable processes for account management and forecasting
Utilize CRM and data analytics to drive decision-making
Track and report on key metrics and performance trends

Requirements

What you’ll need

8–12+ years of experience in account management, sales, or customer success
3–5+ years of experience leading enterprise-facing teams
Proven track record of driving retention and revenue growth within large accounts
Experience managing complex, high-value customer relationships
Strong analytical and strategic thinking skills
Excellent communication and executive presence
Strong understanding of enterprise sales cycles and post-sale account strategies
Bachelor’s degree in a related field and/or equivalent education and work experience.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dodge Construction Network Website LinkedIn All Job Openings 501 - 1000 employees Founded 1891 🤝 B2B ☁️ SaaS 🏪 Marketplace B2B
SaaS
Marketplace Dodge Construction Network is a provider of construction market intelligence and digital connection tools that help contractors, architects, engineers, manufacturers and suppliers find projects, manage bids, and connect with decision-makers. The company delivers a searchable directory of projects, plans, specs, product/manufacturer data and BIM objects, verified RFP/RFQ leads, forecasting and analytics, and consulting services through SaaS platforms and data-driven solutions to support business growth across commercial and residential construction markets. Director, Enterprise Account Management 🔥 5 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 💰 Account Manager Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead, coach, and develop a team of Enterprise Account Managers
Establish and manage performance expectations, KPIs, and career development plans
Foster a high-performance, customer-centric culture
Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth
Own enterprise account performance, including:
Net Revenue Retention (NRR)
Gross Retention
Expansion revenue
Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities
Build and maintain executive-level relationships with key customers
Partner with customers to understand business goals and align solutions accordingly
Expand and multi-thread existing account relationships
Lead account planning and quarterly business reviews (QBRs)
Partner with Sales on account transitions and expansion strategy
Collaborate with Customer Success to ensure adoption and value realization
Provide feedback to Product and Marketing based on customer insights
Implement scalable processes for account management and forecasting
Utilize CRM and data analytics to drive decision-making
Track and report on key metrics and performance trends 🎯 Requirements
8–12+ years of experience in account management, sales, or customer success
3–5+ years of experience leading enterprise-facing teams
Proven track record of driving retention and revenue growth within large accounts
Experience managing complex, high-value customer relationships
Strong analytical and strategic thinking skills
Excellent communication and executive presence
Strong understanding of enterprise sales cycles and post-sale account strategies
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Hard Skills & Tools

account managementsalescustomer successdata analyticsperformance metricsKPI managementstrategic planningretention strategiesrevenue growthupsell/cross-sell strategies

Soft Skills

leadershipcoachingcommunicationexecutive presenceanalytical thinkingstrategic thinkingrelationship buildingcustomer-centric mindsetcollaborationperformance management