Customer Success Manager

Dodge Construction Network

Customer Success Manager responsible for enhancing customer experience and retention for SMB clients at Dodge. Engaging clients through onboarding, training, and support.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Execute successful onboarding program with new customers - including confirmation of Graduation Criteria to increase customer adoption, engagement, and time-to-value
Build and maintain strong relationships with first-year customers to understand their needs, provide support and ensure customer satisfaction
Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased
Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts
Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience
Develop and execute strategic account plans for customer, focusing on objectives, tactics and timeliness to maximize growth and retention
Contact and secure upcoming renewals at least 120 days in advance of maturity date
Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
Attain all KPIs designed to improve first-year account retention, including contact rate, churn, and renewal and retention ratios
Follow SOPs for all account interactions within standard CRM systems and other tools
Stay up to date of job, product, and industry-related training opportunities
Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations
Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention

Requirements

What you’ll need

2+ years of relevant sales, account management, or support experience supporting SaaS based software
Proficiency in desktop software programs (Word, Excel, PowerPoint)
Ability to learn SaaS products
Basic construction industry knowledge or ability to learn construction industry knowledge
Technical skills
Superior personal integrity and ownership of outcomes
Exceptional communication skills
Relationship building and client-centric skills
Ability to coach customers on best practices and uncover pain and solution
Empathetic small business growth mindset to identify meaningful opportunities for customers benefit
SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation, problem solving, storytelling, decision making and time management, strategic planning, and critical thinking

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dodge Construction Network Website LinkedIn All Job Openings 501 - 1000 employees Founded 1891 🤝 B2B ☁️ SaaS 🏪 Marketplace B2B
SaaS
Marketplace Dodge Construction Network is a provider of construction market intelligence and digital connection tools that help contractors, architects, engineers, manufacturers and suppliers find projects, manage bids, and connect with decision-makers. The company delivers a searchable directory of projects, plans, specs, product/manufacturer data and BIM objects, verified RFP/RFQ leads, forecasting and analytics, and consulting services through SaaS platforms and data-driven solutions to support business growth across commercial and residential construction markets. Customer Success Manager 🔥 2 minutes ago 🇺🇸 United States – Remote 💵 $50k - $65k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Execute successful onboarding program with new customers - including confirmation of Graduation Criteria to increase customer adoption, engagement, and time-to-value
Build and maintain strong relationships with first-year customers to understand their needs, provide support and ensure customer satisfaction
Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased
Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts
Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience
Develop and execute strategic account plans for customer, focusing on objectives, tactics and timeliness to maximize growth and retention
Contact and secure upcoming renewals at least 120 days in advance of maturity date
Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
Attain all KPIs designed to improve first-year account retention, including contact rate, churn, and renewal and retention ratios
Follow SOPs for all account interactions within standard CRM systems and other tools
Stay up to date of job, product, and industry-related training opportunities
Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations
Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention 🎯 Requirements
2+ years of relevant sales, account management, or support experience supporting SaaS based software
Proficiency in desktop software programs (Word, Excel, PowerPoint)
Ability to learn SaaS products
Basic construction industry knowledge or ability to learn construction industry knowledge
Technical skills
Superior personal integrity and ownership of outcomes
Exceptional communication skills
Relationship building and client-centric skills
Ability to coach customers on best practices and uncover pain and solution
Empathetic small business growth mindset to identify meaningful opportunities for customers benefit
SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation, problem solving, storytelling, decision making and time management, strategic planning, and critical thinking Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Success Manager 🔥 5 minutes ago AOA 11 - 50 🛍️ eCommerce 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Client Success Manager at AOA building client relationships and ensuring satisfaction in digital design projects. Focusing on high-touch communication and leveraging AI systems for efficiency. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 13 minutes ago Lifted 11 - 50 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager partnering with enterprise clients to drive workforce strategies through Lifted's tech solutions. Focused on customer retention, product adoption, and strategic training. 🇺🇸 United States – Remote 💵 $84k - $119k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success 🔥 47 minutes ago Cherry 201 - 500 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Associate Customer Success Manager, FNSS 🔥 51 minutes ago Flashpoint Venture Capital 11 - 50 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements. 🇺🇸 United States – Remote 💵 $82.7k - $85k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Customer Success Executive 🔥 1 hour ago Hippocratic AI 11 - 50 🤖 Artificial Intelligence ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Success Executive serving as an embedded partner within client healthcare systems, leading implementations and building relationships to ensure strong adoption of AI solutions at client locations. 🇺🇸 United States – Remote 💰 $50M Seed Round on 2023-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SaaScustomer analyticsCRM systemsdata analysisproduct demonstrationstraining sessionsaccount managementKPI attainmenttechnical skillsdesktop software (Word, Excel, PowerPoint)

Soft Skills

communicationrelationship buildingclient-centric skillscoachingempathyproblem solvingstrategic planningtime managementconflict resolutioncritical thinking