Lead multi-year organizational transformation of Data Operations to offshore-managed capability
Drive productivity improvements, cost efficiency via vendor optimization, offshore leverage, and automation
Define and execute multi-phase roadmap balancing cost, quality, scalability
Establish KPIs to track productivity and efficiency
Evaluate and optimize 3rd-party vendor arrangements
Build strategic sourcing to reduce vendor fragmentation
Lead migration of processes to offshore delivery centers and manage offshore teams
Partner with engineering and data science to deploy automation, AI, ML to reduce manual workloads
Redesign processes for automation adoption
Role reports to SVP, Data Strategy and Operations
Remote, home-office based; candidates located in the continental United States considered
Expected travel 20%-30% including international
Background check required after conditional offer
Equal Opportunity Employer
Requirements
Bachelor’s degree in a related field / equivalent education and /or relevant work experience
10+ years of experience in data operations, business process outsourcing, or shared services transformation preferably in an information services business
Proven track record of delivering large-scale cost transformation programs, including offshoring and automation initiatives
Strong vendor management, contract negotiation, and partnership-building skills
Exceptional leadership, communication, and change management skills
Experience using SQL and / or Python for data analysis (preferred)
Construction Industry experience (preferred)
Experience working with AI/ML-driven automation in data-heavy workflows (preferred)
Experience with business intelligence tools (preferred)
Candidates must be legally authorized to work in the United States and not require sponsorship