Principal Technical Program Manager – Site Reliability
Docusign
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $202,800 - $327,625 per year
Job Level
Lead
Tech Stack
AnsibleAWSAzureCloudDistributed SystemsGoogle Cloud PlatformGrafanaKubernetesPrometheusTerraform
About the role
- Lead end-to-end program management for major SRE programs, including incident management, release management, observability, automation, and capacity planning
- Coordinate and orchestrate work across large, distributed teams of software engineers, SREs, DevOps teams, and stakeholders
- Prepare and deliver executive-level presentations, dashboards, and reports that highlight project status, milestones, challenges, and outcomes
- Partnering with Incident Commanders to oversee post-incident reviews, drive root cause analysis, and implement preventive measures
- Communicate program status, risks, and outcomes to senior leadership and stakeholders
Requirements
- 15+ years of professional experience in the High-Tech Industry
- 12+ years of experience in technical program management or site reliability engineering (SRE)
- Proven track record of managing large-scale, technically complex programs involving 50+ team members
- Demonstrated ability to work effectively with executives, including presenting strategic plans and program updates to senior leadership
- Experience with SRE principles, including observability, incident response, and infrastructure automation
- Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes)
- Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana)
- Experience in building dashboards and data driven approach to projects
- Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks
- Bachelor’s degree in Computer Science, Engineering, or a related technical field; advanced degree or equivalent experience
Benefits
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementsite reliability engineeringincident managementrelease managementobservabilityautomationcapacity planninginfrastructure automationCI/CD pipelinesinfrastructure as code
Soft skills
communicationleadershippresentation skillscollaborationstrategic planningrisk managementproblem-solvingstakeholder managementexecutive engagementteam coordination