Docusign

Principal Technical Program Manager – Site Reliability

Docusign

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $202,800 - $327,625 per year

Job Level

Lead

Tech Stack

AnsibleAWSAzureCloudDistributed SystemsGoogle Cloud PlatformGrafanaKubernetesPrometheusTerraform

About the role

  • Lead end-to-end program management for major SRE programs, including incident management, release management, observability, automation, and capacity planning
  • Coordinate and orchestrate work across large, distributed teams of software engineers, SREs, DevOps teams, and stakeholders
  • Prepare and deliver executive-level presentations, dashboards, and reports that highlight project status, milestones, challenges, and outcomes
  • Partnering with Incident Commanders to oversee post-incident reviews, drive root cause analysis, and implement preventive measures
  • Communicate program status, risks, and outcomes to senior leadership and stakeholders

Requirements

  • 15+ years of professional experience in the High-Tech Industry
  • 12+ years of experience in technical program management or site reliability engineering (SRE)
  • Proven track record of managing large-scale, technically complex programs involving 50+ team members
  • Demonstrated ability to work effectively with executives, including presenting strategic plans and program updates to senior leadership
  • Experience with SRE principles, including observability, incident response, and infrastructure automation
  • Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes)
  • Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana)
  • Experience in building dashboards and data driven approach to projects
  • Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field; advanced degree or equivalent experience
Benefits
  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementsite reliability engineeringincident managementrelease managementobservabilityautomationcapacity planninginfrastructure automationCI/CD pipelinesinfrastructure as code
Soft skills
communicationleadershippresentation skillscollaborationstrategic planningrisk managementproblem-solvingstakeholder managementexecutive engagementteam coordination
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