Senior Technical Program Manager

Docusign

Senior Technical Program Manager responsible for managing SRE programs and collaborating with cross-functional teams at Docusign. Enhancing infrastructure reliability and performance with proactive risk management.

Posted 7/29/2026full-timeRemote • California, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington • 🇺🇸 United StatesSenior💰 $146,400 - $235,375 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing end-to-end delivery of SRE programs, focusing on incident management, observability, and automation. Proficient in coordinating cross-functional teams and communicating technical details to stakeholders effectively.

Highest-signal resume keywords

Technical Program ManagementSite Reliability Engineering (SRE)Cloud Platforms (AWS, Azure, GCP)Infrastructure Automation (Terraform, Ansible)CI/CD Pipelines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementRelease ManagementObservabilityCapacity PlanningRoot Cause AnalysisDistributed SystemsData-Driven Decision MakingAgile/Scrum FrameworksBuilding DashboardsManaging Competing Priorities

Soft Skills

CommunicationCollaborationProblem SolvingStakeholder ManagementLeadership

Tools & Technologies

JiraAsanaMicrosoft ProjectPrometheusGrafanaKubernetes

Industry Keywords

High-Tech IndustrySaaS ProductsTechnical ComplexityProgram Status ReportingIncident Response

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDistributed SystemsGoogle Cloud PlatformGrafanaKubernetesPrometheusTerraform

About the role

Key responsibilities & impact

Manage end-to-end delivery of SRE programs, including incident management, release management, observability, automation, and capacity planning, to support system reliability and performance
Coordinate work across teams of software engineers, SREs, DevOps teams, and stakeholders to align on priorities, resolve blockers, and track technical deliverables, timelines, and dependencies
Prepare status updates, dashboards, and reports that highlight program status, milestones, challenges, and outcomes for stakeholders and leadership
Partner with Incident Commanders to support post-incident reviews, help drive root cause analysis, and track preventive measures to minimize downtime and improve system resilience
Communicate program status, risks, and outcomes to stakeholders, translating technical details into business impact

Requirements

What you’ll need

8+ years of professional experience in the High-Tech Industry, including 5+ years of experience in technical program management or site reliability engineering (SRE) supporting SRE platform and infrastructure for SaaS products and services
Experience managing technically complex programs involving 25+ team members, with a demonstrated ability to deliver under deadlines
Experience presenting program plans and updates to leadership and stakeholders
Experience with SRE principles, including observability, incident response, and infrastructure automation
Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes)
Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana)
Experience building dashboards and taking a data-driven approach to projects
Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks
Experience managing competing priorities
Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent experience

Benefits

Comp & perks

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events