Renewal Manager

Docusign

Renewal Manager executing a portfolio of high-value renewal contracts at Docusign. Responsible for customer retention and maximizing financial results while strengthening partnerships with clients.

Posted 7/28/2026full-timeRemote • California, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $39 - $60 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management with a focus on customer retention and sales within the technology sector. Proven ability to analyze data, manage multi-variable contracts, and foster strong customer relationships to drive product adoption and achieve strategic goals.

Highest-signal resume keywords

Account ManagementCustomer RetentionProject ManagementBusiness AcumenConsultative Selling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementContract NegotiationData AnalysisTerritory PlanningQuota Achievement

Soft Skills

Time ManagementOrganizational SkillsMulti-taskingVerbal CommunicationWritten Communication

Tools & Technologies

Google SuiteDocusign Agreement Cloud

Industry Keywords

Technology IndustrySoftware IndustryCustomer AdoptionCross Functional SupportExecutive Level Communication

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop and leverage customer relationships to improve customer retention
Uncover additional opportunities within the Commercial team's most strategic customers
Manage renewal process and negotiate multi-variable contracts
Drive usage and adoption and consult customers to increase successful adoption of the Docusign Agreement Cloud
Facilitate cross functional support to achieve successful product implementation
Develop and execute strategic territory plans to achieve metrics
Demonstrate expertise within the vertical accounts managed
Foster strong working relationship with Account Executives to support and grow current customer base
Travel as necessary to foster relationships with customers in territory

Requirements

What you’ll need

Basic BA/BS degree or equivalent work experience
3+ years of experience in account management focused on customer retention and sales within the technology or software industry
Experience with Google suite
Demonstrated time management, organizational, and multi-tasking skills
Experience with project management and consulting with customers to deploy technology
Excellent business acumen and ability to analyze data to address customer situations
Exceptional verbal and written communication skills, specifically at executive level
Experience building highly consultative customer relationships
Track record of success and over-achievement of quota in past positions
Demonstrated ability to work in a fast-paced environment

Benefits

Comp & perks

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events