Senior Customer Success Account Manager

Docusign

Senior Customer Success Manager responsible for account renewals and customer value strategies. Collaborating with sales and internal resources to drive success across a defined territory.

Posted 7/28/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within SaaS environments, focusing on driving customer value and adoption strategies. Proven ability to negotiate contracts and manage relationships effectively while achieving performance targets.

Highest-signal resume keywords

Account ManagementCustomer SuccessContract NegotiationSalesforce ExperienceQuota-Carrying Roles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessContract NegotiationQuota ManagementBusiness Review ConductingValue Strategy DevelopmentChange ManagementPerformance Indicator AchievementForecastingSaaS Experience

Soft Skills

Excellent Communication SkillsOrganizational SkillsAdaptabilityPersuasive Value ConversationsStrong Level of Urgency

Tools & Technologies

Salesforce

Certifications & Qualifications

BA/BS Degree

Industry Keywords

SaaSCustomer AdoptionRenewal ManagementValue DerivationRisk Mitigation

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Owning a portfolio of accounts and renewals in an assigned territory.
Driving value and return on our customers’ investment in Docusign.
Developing and driving effective customer success and value strategies.
Conducting regular business reviews with customers to ensure adoption and value derivation from our product.
Collaborating with internal resources to develop growth and risk mitigation strategies for key accounts.
Maintaining and updating a rolling forecast of your territory.
Account for the full adoption strategy, leveraging key partners across the Docusign ecosystem.
Serve as the primary point of contact for customers regarding escalation concerns.

Requirements

What you’ll need

5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings
Experience with quota-carrying roles and proven history of meeting key performance indicators
Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach
BA/BS degree or equivalent work experience
Strong contract negotiation skills with experience driving contracts to completion on-time
Experience with supporting adoption across organizations, serving as a change agent for the customer
Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization and prioritization skills
Salesforce experience
Excellent written and verbal communication skills
Ability to convey value through interactions with customers.

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities in our job application procedures.
Commitment to providing equal opportunity to succeed and be heard.