Senior Manager, People Operations

Docusign

Senior Manager, People Operations leading global HR delivery and managing HR services at DocuSign. Transforming HR operations to enhance employee experience and compliance with regulations.

Posted 5/19/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $146,400 - $235,375 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Design and execute global people operations delivery across the employee lifecycle (onboarding, offboarding, job changes, promotions, transfers, manager updates) that ensures flawless execution of processes and systems while ensuring compliance with legal and regulatory requirements, and supports our digital-first approach
Transform HR service delivery experience to an Agentic first model, improving employee experience and operational efficiency
Lead the global People Operations team, providing direction, coaching, and performance management to foster a high-performing, engaged team
Establish comprehensive documentation (playbooks and runbooks) for all operational processes, and institute ongoing training to ensure team knowledge and proficiency
Collaborate with Data Management to ensure compliance with all Audit and regulatory standards throughout the employee lifecycle, guaranteeing consistent workflow delivery
Oversee day-to-day operations of Workday transactions and requests, managing urgent or sensitive tasks as needed, and troubleshooting inquiries related to processes and systems
Track and analyze people operations metrics, including efficiency, effectiveness, and compliance
Manage general HR inquiries and COE requests on policies, benefits, employee data, and verifications leveraging AI and the ServiceNow ticketing system with rigorous commitment to service deadlines and a high customer experience
Lead ad-hoc projects, process improvements, and documentation for People Operations, Data Management, and HR teams, with increasing responsibility for ownership and maintenance
Perform additional responsibilities based on business needs

Requirements

What you’ll need

8+ years of progressive experience in HR Operations or a related role in a complex, scaling environment
4+ years of managing global remote teams to deliver their work in a high-stakes, detail-oriented work environment
Experience with Workday (data model, reporting, security, and the operational impact of configuration decisions across core HR processes)
Experience with working in virtual teams across multiple regions, time zones, and cultures across the world
Experience designing and evolving an AI-first HR service delivery model (e.g., ServiceNow), including intelligent intake, automated routing and response, and SLA optimization
Experience translating complex technical information for non-technical audiences and fostering cross-functional alignment

Benefits

Comp & perks

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR Operationspeople operations metricscomplianceprocess improvementdocumentationdata managementAI-first HR service deliveryreportingconfiguration decisionsperformance management

Soft Skills

leadershipcoachingcommunicationcollaborationcustomer experiencedetail-orientedengagementcross-functional alignmentproblem-solvingadaptability