Head of Communications – AI Systems, Social Production

Docusign

Head of Communications at Docusign developing AI-driven social content and workflows. Overseeing production capabilities while collaborating with various communications teams.

Posted 5/13/2026full-timeRemote • Nevada • 🇺🇸 United StatesLead💰 $178,900 - $262,825 per yearWebsite

About the role

Key responsibilities & impact

Produce social content across the content-driven platforms (YouTube and IG to start), with a clear understanding of what performs where and why.
Audit and reimagine social and communications workflows through the lens of GEO — ensuring content is structured, distributed, and formatted to be discovered and cited by AI-driven search and answer engines.
Build and manage a social content pipeline leveraging AI-native tools when appropriate: from ideation and scripting through production, editing, scheduling, and performance analysis.
Evaluate, pilot, and implement AI tooling across the full content lifecycle — not just for social, but across communications, content marketing, and editorial functions.
Build durable systems — playbooks, templates, governance frameworks, and training — so the team can produce at scale without the quality or consistency slipping.
Serve as the team's internal authority on the AI landscape: what's production-ready, what's coming, and what requires us to change how we work now.

Requirements

What you’ll need

15+ years of relevant experience with a Bachelor’s degree or 12+ years of related experience with a Master’s degree.
Experience with hands-on social content creation, including making videos, writing posts, building calendars, and shipping work.
Experience with video production and building pipelines that feed channel needs consistently.
Experience building AI-enabled workflows in a communications, content, or marketing environment.
Platform fluency across Youtube, Instagram, and wherever the conversation is moving next.
Technical fluency beyond the front-end: APIs, prompt architecture, integration potential, and enough depth to evaluate tools seriously.
Working knowledge of GEO principles: structured content, entity optimization, answer-layer visibility, and how AI models select and cite sources.
A systems thinker who documents, operationalizes, and scales — and who can translate ambiguous organizational needs into concrete infrastructure.
Deep enough familiarity with the communications function — and with social specifically — to know what the message actually is, which is what makes redesigning it possible.

Benefits

Comp & perks

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals.
Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region.
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
Retirement Plans: select retirement and pension programs with potential for employer contributions.
Learning and Development: options for coaching, online courses and education reimbursements.
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

social content creationvideo productionAI-enabled workflowscontent marketingcontent auditingperformance analysisscriptingeditingcalendar buildingAPI integration

Soft Skills

systems thinkingdocumentationoperationalizationscalabilitycommunicationteam managementadaptabilitycreativityproblem-solvingstrategic planning