Account Manager

• Own a portfolio of accounts and renewals in an assigned territory and support customer adoption
• Develop and implement effective customer success and value strategies to drive return on investment and digitalization
• Identify growth opportunities, negotiate favorable renewal terms, and achieve financial and strategic revenue, bookings and billings targets
• Maintain and update a rolling forecast of territory and communicate renewal risk to internal resources
• Own and implement win/win negotiation strategies for strategic renewals while protecting customer trust
• Conduct business reviews with critical customers to ensure adoption and alignment with customer objectives
• Serve as primary point of contact and facilitation for customer issues and concerns
• Collaborate with Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies
• Evaluate portfolio by analyzing usage, health, data, and behavioral patterns to prioritize work for favorable outcomes
• Follow best practices for internal processes including opportunity management, data quality, CRM hygiene, quotes and forecasting
• Individual contributor reporting to the Manager, Customer Success Account Management

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