Customer Success Account Manager, Channel

Docusign

Customer Success Account Manager for Docusign managing channel partner renewals. Driving customer satisfaction and growth through effective relationship management and negotiation strategies.

Posted 5/2/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own and execute a portfolio of partners renewal contracts within your assigned territory, ensuring timely and predictable outcomes
Implement win/win negotiation strategies that protect customer trust while driving incremental contract value
Maintain a clear and accurate rolling forecast of channel renewal opportunities
Identify and proactively mitigate financial attrition through data-driven insights and customer engagement
Partner with External channels, Account Executives and Customer Success Managers to identify and qualify expansion opportunities at the point of renewal
Contribute to account strategy by providing insights on customer trends, competitive dynamics, and adoption challenges
Work cross-functionally with teams such as Pricing, Legal, RevOps, and Product Management to ensure renewal success and alignment with company objectives
Ensure CRM accuracy, data hygiene, and forecasting discipline across all opportunities
Leverage customer data and usage insights to assess renewal health and prioritize actions
Follow internal best practices for opportunity management, quoting, and reporting

Requirements

What you’ll need

2+ years of experience in Customer Success + Partnerships within a SaaS environment
Experience in quota-carrying or target-based roles with consistent attainment of KPIs
Bachelor’s degree or equivalent professional experience
Strong negotiation and customer communication skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Experience supporting renewal or adoption cycles across mid-market or enterprise customers
Familiarity with Salesforce, Gainsight, or other CRM and success management tools
Ability to translate data and insights into actionable renewal strategies
Strong organization, prioritization, and execution discipline
Excellent written and verbal communication in English and Spanish.

Benefits

Comp & perks

Accommodation
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-driven insightsnegotiation strategiesforecastingcustomer engagementrenewal cyclesquota attainmentKPI achievementactionable strategiesaccount strategy

Soft Skills

customer communicationorganizationprioritizationexecution disciplinenegotiationmulti-taskingdeadline managementcross-functional collaborationinsight translation

Certifications

Bachelor’s degree