Customer Success Account Manager

Docusign

Customer Success Account Manager managing renewals for SaaS Customer Success at Docusign. Collaborating with teams to enhance customer trust and evaluate growth opportunities.

Posted 5/2/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Own and implement win/win negotiation strategies for a high quantity of renewals that improve contract value while protecting and enhancing customer trust
Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Follow and enforce best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
Achieve financial and strategic revenue, bookings and billings targets
Evaluate your portfolio to prioritize time to render the most favorable outcomes
Leverage customer data and behavior to assess the health of each renewal

Requirements

What you’ll need

2+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success within SaaS offerings
Experience with quota-carrying roles and proven history of meeting key performance indicators
Experience with deal negotiation cycles with a successful track record
BA/BS degree or equivalent work experience
Strong contract negotiation skills with experience driving contracts to completion on-time
Experience with supporting adoption across organizations, serving as a change agent for the customer
Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization and prioritization skills
Salesforce experience
Excellent written and verbal communication skills
Ability to convey value through interactions with customers

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract negotiationquota managementdata analysisforecastingcustomer data assessmentperformance indicatorsrenewal managementaccount managementSaaS offeringschange management

Soft Skills

strategic thinkingpersuasive communicationadaptabilityorganizationprioritizationurgencycollaborationproblem-solvingcustomer trust enhancementvalue conversation

Certifications

BA/BS degree