Senior Manager, Customer Success Management
Docusign
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead a high-performing team responsible for the post-sale customer lifecycle
- Oversee a large team of professional individual contributors charged with driving product adoption and business value realization for enterprise customers
- Translate functional OKRs into clear, scalable projects and roadmaps
- Anticipate risks and shifts, ensuring smooth execution while leading cross-functional teams
- Shape cross-functional strategies and align multiple teams toward shared objectives
- Foster a culture of problem-solving and normalizing debate
- Collaborate with Sales, Product, and Engineering to maximize customer investment
Requirements
- Basic BA/BS degree or equivalent work experience
- 12+ years of experience within Sales, Account Management, or Customer Success - ideally within SaaS offerings
- 3+ years of leadership experience, managing large teams of professional individual contributors (7 or more ICs)
- Experience leading teams delivering complex, high-impact projects with broad organizational influence
- Experience in driving adoption, organizational change management, and measuring ROI for complex enterprise accounts
- Experience leading an adoption strategy across organizations, serving as a change agent for the customer
Benefits
- Accommodation for qualified individuals with disabilities
- Reasonable accommodations provided
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementorganizational change managementcustomer successproduct adoptionROI measurementSaaS
Soft Skills
leadershipproblem-solvingcollaborationstrategic alignmentrisk management
Certifications
BA/BS degree