Customer Success Advisor
Docusign
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Work at scale, to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention
- Keep on top of a queue of incoming tasks while understanding how to prioritise
- Collaborate with internal teams to respond to customer communications
- Provide insightful answers and clear SLAs, if necessary, open a support case or escalate internally any existing technical issues or account concerns
- Partner with internal teams to recommend the most efficient way for customers to exceed their goals using the Docusign platform
- Be a voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations
Requirements
- 2+ years of related experience
- Fluency in written and spoken English and French
- Experience creating and delivering on a product roadmap
- Experience managing a large book of business and using data to develop a strategy
- Experience collaborating with cross-functional teams in defining adoption strategies and playbooks
- Experience in scalable technology adoption strategies
- Experience driving value through the full customer lifecycle
Benefits
- Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product roadmapdata strategyscalable technology adoptioncustomer lifecycle management
Soft Skills
client satisfactionprioritizationcollaborationcommunicationcustomer advocacy