Content Writer
Docusign
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop training curricula, including knowledge base articles, operational guides, and learning components such as training agendas and assessments
- Create instructional materials, including training manuals, multimedia visual aids, and testing procedures
- Collaborate with trainers, subject matter experts (SMEs), and leadership to ensure content aligns with the learning objective
- Coordinate with Training and Documentation Leads to maintain consistency in tone, structure, and adherence to corporate standards
- Develop engaging and effective e-learning materials using tools such as Articulate 360, Adobe Captivate, or a similar platform
- Support the conversion of classroom training into interactive online formats aligned with adult learning principles
- Manage training assets, including content repositories and knowledge management systems
- Regularly review and update content to ensure its relevance and alignment with current business needs
- Act as a point of contact for documentation-related issues and provide continuous feedback on content effectiveness
- Utilize support tools and resources necessary for effective content creation, including Microsoft Office products and Google Workspace
Requirements
- 5+ years of experience in technical writing, instructional design, or training content development
- Experience with Microsoft Office products and Google Workspace/G Suite
- Fluent in verbal and written English with a high proficiency level
- Experience maintaining confidentiality of information
- University studies in instructional technology, technical writing, or related fields
- Demonstrated experience with e-learning platforms such as Articulate 360, Adobe Captivate, or H5P
- Familiarity with learning management systems (LMS) and e-learning tools
- Knowledge of content creation best practices and adult learning principles
- Mentoring or Trainer experience
- Proficiency in desktop computers, IT essentials, and content management systems
- Ability to adapt to a dynamic environment and handle multiple tasks effectively
- Strong customer service skills
- Effective communication skills and the ability to work in a team environment
- Advanced attention to detail and organizational skills
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writinginstructional designtraining content developmente-learning developmentcontent creation best practicesadult learning principlesknowledge managementcontent management systemsdesktop computer proficiencyIT essentials
Soft skills
effective communicationcustomer serviceorganizational skillsattention to detailmentoringteam collaborationadaptabilitymultitaskingconfidentialityfeedback provision