Docusign

Strategic Customer Success Account Manager

Docusign

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇫🇷 France

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Job Level

SeniorLead

About the role

  • Own a portfolio of strategic accounts and manage renewals within an assigned territory
  • Drive customer adoption and accelerate digital transformation
  • Develop and implement effective customer success and value realization strategies
  • Conduct regular business reviews with customers to ensure they derive value from the product
  • Collaborate with internal teams to develop growth plans and risk mitigation strategies for key accounts

Requirements

  • Native-level French
  • 8+ years of experience in Sales, Renewal Management, Account Management, and/or Customer Success
  • Experience in quota-carrying roles with a proven track record of meeting KPIs
  • Experience managing deal negotiation cycles with a successful track record
  • BA/BS degree or equivalent professional experience
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesRenewal ManagementAccount ManagementCustomer SuccessQuota ManagementDeal NegotiationKPI Tracking
Soft skills
Customer AdoptionDigital TransformationStrategic PlanningCollaborationRisk MitigationValue Realization
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