Docusign

Accounts Receivable Analyst

Docusign

full-time

Posted on:

Location Type: Remote

Location: Remote • Washington • 🇺🇸 United States

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Salary

💰 $25 - $39 per hour

Job Level

Mid-LevelSenior

Tech Stack

ERPOracleSQLVBA

About the role

  • Responsible for daily contact with our internal/external customers, collecting receivables and reconciling disputes
  • Analyze information and communicate to supervisor as needed to determine next course of action
  • Own customer collections accounts in North America and creates streamlined processes through automation
  • Provide timely resolution of past due and disputed items with customers to ensure continued relationship
  • Collaborate with customer, sales and management to resolve various issues
  • Manage refunds, account adjustments and write offs in accordance with company policies
  • Reconcile customer accounts
  • Maintain detailed records of interactions with customers including follow up dates and next steps
  • Identify resolution of larger scale issues which are negatively impacting customer experience
  • Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
  • Perform other duties as assigned

Requirements

  • Minimum of 5 years collection experience
  • Experience with Salesforce or CRM
  • Knowledge and experience working with MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA skills
  • Strong problem-solving skills and ability to maintain confidential financial files
  • Excellent verbal and written communication skills
  • Fluency in Spanish and English in speaking and writing
  • Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
  • Sense of urgency in delivery and prioritization of tasks
  • Proven history of successful dispute reconciliation/troubleshooting
  • Effectively manage workload to a deadline
  • Ability to identify root cause issues, offer possible solutions and/or next course of action through data analysis
  • Experience working in a public company
  • Knowledge of collection principles with ability to reconcile credits debits
  • Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
  • Experience working in fast-paced, high volume, high growth atmosphere
  • Experience with Oracle or large ERP
  • Knowledge of standard software
  • BA/BS degree
Benefits
  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
collection experiencedata analysisdispute reconciliationSQLVBAExcelAccessOracleEssbaseCRM
Soft skills
problem-solvingverbal communicationwritten communicationnegotiationtrust buildingsense of urgencyworkload managementcollaborationcustomer serviceteam player
Certifications
BA/BS degree