Medical Accounts Receivable Specialist
Sutherland
Accounts Receivable Analyst
Docusign
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $39 per hour
Job Level
Mid-LevelSenior
Tech Stack
ERPOracleSQLVBA
About the role
- Responsible for daily contact with our internal/external customers, collecting receivables and reconciling disputes
- Analyze information and communicate to supervisor as needed to determine next course of action
- Own customer collections accounts in North America and creates streamlined processes through automation
- Provide timely resolution of past due and disputed items with customers to ensure continued relationship
- Collaborate with customer, sales and management to resolve various issues
- Manage refunds, account adjustments and write offs in accordance with company policies
- Reconcile customer accounts
- Maintain detailed records of interactions with customers including follow up dates and next steps
- Identify resolution of larger scale issues which are negatively impacting customer experience
- Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
- Perform other duties as assigned
Requirements
- Minimum of 5 years collection experience
- Experience with Salesforce or CRM
- Knowledge and experience working with MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA skills
- Strong problem-solving skills and ability to maintain confidential financial files
- Excellent verbal and written communication skills
- Fluency in Spanish and English in speaking and writing
- Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
- Sense of urgency in delivery and prioritization of tasks
- Proven history of successful dispute reconciliation/troubleshooting
- Effectively manage workload to a deadline
- Ability to identify root cause issues, offer possible solutions and/or next course of action through data analysis
- Experience working in a public company
- Knowledge of collection principles with ability to reconcile credits debits
- Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
- Experience working in fast-paced, high volume, high growth atmosphere
- Experience with Oracle or large ERP
- Knowledge of standard software
- BA/BS degree
Benefits
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collection experiencedata analysisdispute reconciliationSQLVBAExcelAccessOracleEssbaseCRM
Soft skills
problem-solvingverbal communicationwritten communicationnegotiationtrust buildingsense of urgencyworkload managementcollaborationcustomer serviceteam player
Certifications
BA/BS degree
