Health Technology Coach – 18 Month Contract

Doctors of BC

Health Technology Coach supporting primary care improvements and technology solutions at Doctors of BC. Collaborating with teams and community partners in British Columbia to enhance health practices.

Posted 7/3/2026contractRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,856 - CA$88,570 per yearWebsite

About the role

Key responsibilities & impact

Supports improvements in primary care in the family practice setting while developing quality improvement capacity across practice teams through a tailored practice facilitation approach.
Focuses on optimizing health technology platforms and workflows (e.g. EMRs, virtual care, clinical decision support tools, etc.) in practice to enable doctors to adopt the attributes of the Patient Medical Home and sustain practice improvements.
Works closely with key partners (e.g. Divisions of Family Practice, health authorities, Ministry of Health, etc.) in the community to deliver practice support services in alignment with FPSC direction and practice and community needs.

Requirements

What you’ll need

A Bachelor's degree in Health Services, Health Information Management, Business Administration, or related field and 3-5 years of experience or an equivalent combination of education and experience.
A solid understanding of the BC health system and the operational context of primary care.
Experience working directly in a family practice or in a supporting role an asset.
Health technology expertise with an ability to navigate the following functionalities: full understanding of 1-2 predominant health technology platforms in BC knowledge of common workflows and appropriate process for various practice types (e.g. solo, group, blended funding)
Identification of data integrity gaps and help practices develop clinical data standards for consistent measures and processes
Extraction of QI based measures and related queries
Demonstrated understanding and application of quality improvement methodologies, ideally in health care settings, including the ability to understand the linkages between workflow and structured data capture and meaningful reports, extract and utilize measures, and evaluate success and motivate providers and teams
Successfully applied coaching approaches to encourage individuals and teams to improve; using questions and providing constructive feedback
Familiar with one or more EMR and in particular the clinical/operational role of specific functionalities such as creation of registries, scheduling and visit flow, and registry-based recalls.
Understand the BC health care system and how this shapes the primary care operational model including the financial incentives and patient conditions and journeys that define processes, team roles and structures.
Experience and training in change management principles to guide awareness of the people side of change to achieve project success; assists others to recognize individual change readiness and use coaching techniques to build commitment.
Skilled at facilitating small group sessions; skilled at preparing for effective meetings and using methods and questioning skills to maximize group participation.
Demonstrated ability to work effectively in and across teams; develop trusting working relationships with others, brings out the best in others and is not afraid to ask for help.
A passion for improving primary care and supporting physicians to enhance their professional practice.
Brings a service orientation, anticipating, recognizing, and exceeding customer expectations within a defined scope.
Skilled at navigating a variety of personalities and social circumstances – knows when to adjust communication styles to meet the emotional state or cultural climate with an understanding of the dynamics within a practice team.
Travel within the region and to its facilities and communities will be required, must have access to reliable transportation.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Integrity ManagementQuality Improvement Measures ExtractionEMR Functionality NavigationClinical Data Standards DevelopmentWorkflow Optimization

Soft Skills

Effective CommunicationTeam CollaborationCustomer Service OrientationAdaptability to PersonalitiesCoaching Techniques