Marina Success Manager

Dockwa

Marina Success Manager at Dockwa managing relationships with marina customers for retention, adoption, and revenue growth. Collaborating across teams to ensure customer satisfaction and product value.

Posted 7/2/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a book of marina accounts and the relationships inside them, from the dockmaster to the general manager to the controller.
Drive adoption across the platform, including transient bookings, contracts and recurring billing, storage, payments, and reporting.
Own renewals across your book and partner with Sales on expansion into additional modules and payment volume.
Partner with Implementation on a clean handoff from onboarding into steady-state success.
Bring the voice of the customer to Product: synthesize what you hear into clear, prioritized feedback that shapes the roadmap.

Requirements

What you’ll need

Experience owning a book of customer accounts with responsibility for retention, renewals, or saves, ideally in SaaS or a technology-driven environment.
A track record of building durable relationships and earning trust with operators or executives.
Commercial instinct: comfort with renewals, expansion, and telling an ROI story tied to a customer's goals.
Comfort using account data and health signals to decide where to spend your time.
Familiarity with payments or financial workflows is a strong plus.
Experience running a marina on Dockwa or comparable software, or supporting a similar hospitality business with modern payments and operations software, is a strong plus.
Excellent written and verbal communication, clear and professional under pressure.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account Data AnalysisCustomer Relationship ManagementRenewal StrategyROI StorytellingContract Management

Soft Skills

Relationship BuildingTrust EarningCommunication SkillsProfessionalism Under Pressure