Business Analyst – Junior

Docket

Junior Business Analyst at Docket managing interactions with Brazilian public entities for documentation. Ensuring document quality, productivity targets, and effective client communication.

Posted 5/4/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Interface with Brazilian public agencies to search for and issue documentation.
Work daily with various types of forensic and notarial/registry documents.
Locate, issue, and manage documents requested by clients.
Manage requests and deadlines, effectively handling time and funds.
Ensure document delivery SLAs are met.
Meet agreed productivity targets.
Ensure the quality of delivered documents.
Ensure that all documents under your responsibility are actively being processed with the relevant agencies.
Communicate with the customer support team.
Ensure payment entries are recorded accurately and request refunds when necessary.

Requirements

What you’ll need

Experience issuing and/or analyzing registry and forensic documents (e.g., CNDs [Certificates of Tax Clearance], property registrations, lien certificates, protest certificates, commercial registry certificates, birth and death certificates, etc.).
Proficiency in at least one document set (POD) — e.g., courts, civil registry, agribusiness, real estate, tax.
Experience with Google Sheets.

Benefits

Comp & perks

Meal and food allowance via Flash for when hunger strikes.
Health and dental insurance to take good care of you.
Life insurance for peace of mind.
Petlove benefits — because at Docket we understand your furry family matters too.
Conexa Saúde — psychological support at your fingertips.
Wellhub and TotalPass for staying active.
Galena for learning and professional development.
Partnership with Sesc for leisure and cultural activities.
Childcare assistance for parents with children up to 5 years old.
Baby Cash benefit when your family grows.
Day off during your birthday month to celebrate as you deserve.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

issuing documentsanalyzing documentsmanaging deadlinesdocument quality assurancepayment processingrefund processing

Soft Skills

communicationtime managementorganizational skillscustomer support