Docket

Junior Business Analyst

Docket

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Interface with Brazilian public agencies to request and obtain documentation;
  • Work daily with various types of forensic and notarial/registry documents;
  • Retrieve, issue, and manage documents requested by clients;
  • Manage requests and deadlines, effectively managing time and workload;
  • Ensure document delivery SLAs are met;
  • Ensure agreed productivity targets are met;
  • Ensure the quality of delivered documents;
  • Ensure that all documents under your responsibility are actively being processed with the relevant agencies;
  • Communicate with the customer service/support team;
  • Accurately record payments and request reversals/refunds when necessary.

Requirements

  • Experience issuing and/or analyzing notarial/registry and forensic documents (CNDs, property registrations - “matrículas”, lien certificates, protest certificates, commercial registry certificates, death and birth certificates, etc.);
  • Experience with at least one type of document set (POD) — e.g., court documents, civil registry, agribusiness, real estate, tax;
  • Experience with Google Sheets.
Benefits
  • Meal and food allowance via Flash for when hunger strikes.
  • Health and dental insurance to take care of you.
  • Life insurance to provide peace of mind.
  • Petlove — because at Docket we understand your furry family matters.
  • Conexa Saúde — on-demand psychological support.
  • Wellhub and TotalPass to help keep you active.
  • Galena — learning and development resources.
  • Partnership with Sesc for leisure and cultural activities.
  • Childcare allowance for parents with children up to 5 years old.
  • Baby Cash when your family grows.
  • Day off during your birthday month to celebrate as you deserve.
  • Working hours: 44 hours per week.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
issuing documentsanalyzing documentsforensic documentsnotarial documentsproperty registrationslien certificatesprotest certificatescommercial registry certificatesdeath certificatesbirth certificates
Soft Skills
time managementworkload managementcommunicationcustomer servicequality assuranceproductivity management