Docket

Senior Product Designer

Docket

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Deeply understand the business rules, operating model, and regulatory context of Docket’s products.
  • Understand product metrics, success indicators, and the company’s strategic objectives.
  • Engage with internal and external stakeholders to align priorities and identify opportunities.
  • Actively participate in shaping the product roadmap and strategic direction.
  • Translate complex business problems into design and product hypotheses and opportunities.
  • Propose viable, scalable approaches to achieve the company’s strategic goals.
  • Plan and conduct qualitative and ethnographic research with users and customers.
  • Plan and execute quantitative research to validate hypotheses and identify behavior patterns.
  • Work closely with PMs and engineers using Continuous Discovery practices.
  • Map user journeys, service flows, and operational processes.
  • Identify pain points, needs, and opportunities to improve current experiences.
  • Conduct usability tests and experiments to validate solutions before implementation.
  • Use product analytics and behavioral analysis tools, such as Mixpanel and Hotjar, to analyze usage patterns, identify experience bottlenecks and journey friction, validate design hypotheses, and support data-driven decisions.
  • Create and iterate on navigation flows, wireframes, and high-fidelity prototypes.
  • Design experiences focused on operational efficiency, clarity, and trust.
  • Ensure high usability and user experience quality.
  • Collaborate with engineering on the implementation of design solutions.
  • Contribute to the evolution of Docket’s Design System.
  • Prioritize solutions that balance user experience, technical feasibility, and business impact.
  • Map and design end-to-end services, considering not only the digital interface but also the processes, integrations, and operations involved.
  • Build service blueprints that connect user experience with internal processes and systems.
  • Identify operational bottlenecks and automation opportunities along the journey.
  • Design experiences that integrate interfaces, APIs, documents, and operational flows.
  • Work on the continuous improvement of the complete end-to-end customer experience.

Requirements

  • Strong experience in Product Design / UX / Service Design.
  • Experience working on complex digital products or B2B platforms.
  • Proficiency with design and prototyping tools (Figma or similar).
  • Experience conducting user research and usability testing.
  • Experience working with agile product and engineering teams.
  • Knowledge of product metrics and experimentation.
  • Nice to have: Experience with SaaS platforms or complex B2B products.
  • Experience in service design and end-to-end service mapping.
  • Experience in startup or scale-up environments.
  • Experience with design systems and product scalability.
  • Knowledge of document-based operations, data-driven processes, or API integrations.
Benefits
  • Meal and food allowance via Flash.
  • Health and dental insurance to take care of you.
  • Life insurance for peace of mind.
  • Petlove — because at Docket we understand your furry family members matter too.
  • Conexa Saúde — on-demand mental health support.
  • Wellhub and TotalPass to help keep you active.
  • Galena — learning and development resources to support your growth.
  • Partnership with Sesc for leisure and cultural benefits.
  • Childcare allowance for parents with children up to 5 years old.
  • Baby Cash benefit when your family grows.
  • Day off during your birthday month to celebrate as you deserve.
  • Working hours: 44 hours per week
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product DesignUX DesignService DesignUser ResearchUsability TestingDesign SystemsPrototypingAgile MethodologyProduct MetricsAPI Integrations
Soft Skills
Stakeholder EngagementCollaborationStrategic ThinkingProblem SolvingCommunicationUser-Centric DesignAnalytical ThinkingAdaptabilityCreativityOperational Efficiency