Docker, Inc

Renewals Manager

Docker, Inc

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Manage the renewal process for a portfolio of customers, ensuring timely and accurate renewals.
  • Build strong relationships with customers, and identify opportunities for upselling and cross-selling.
  • Negotiate and close renewal contracts, working closely with our sales team.
  • Communicate effectively with both technical and non-technical stakeholders, articulating the value that we provide to our customers.
  • Collaborate with cross-functional teams to ensure that customer needs are met and issues are resolved.

Requirements

  • Bachelor's degree in business, marketing, or a related field.
  • 4+ years of experience in a sales or account management role preferably in a SaaS company, but not required.
  • Experience working with Mid Market and Enterprise level accounts
  • Strong communication and negotiation skills.
  • Ability to build strong relationships with customers.
  • Proactive and able to manage multiple accounts simultaneously.
  • Experience with Salesforce or other CRM tools is a plus.
  • Fluency in Japanese is required.
Benefits
  • Freedom & flexibility; fit your work around your life
  • Designated quarterly Whaleness Days plus end of year Whaleness break
  • Home office setup; we want you comfortable while you work
  • 16 weeks of paid Parental leave
  • Technology stipend equivalent to $100 net/month
  • PTO plan that encourages you to take time to do the things you enjoy
  • Training stipend for conferences, courses and classes
  • Equity; we are a growing start-up and want all employees to have a share in the success of the company
  • Docker Swag
  • Medical benefits, retirement and holidays vary by country

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementsalesnegotiationupsellingcross-sellingcustomer relationship managementSaaSCRM
Soft skills
communicationrelationship buildingproactivecollaborationproblem-solving
Certifications
Bachelor's degree