Workforce AI Optimization Analyst

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Workforce AI Optimization Analyst at SteadyMD supporting workforce analytics and automation in telehealth operations. Ideal for early career individuals passionate about data and process improvement.

Posted 5/15/2026full-timeRemote • California, Montana • 🇺🇸 United StatesJuniorMid-Level💰 $72,000 - $78,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support forecasting and staffing models by updating inputs, maintaining files, and validating trends
Build and maintain dashboards and recurring reports for WFM and staffing metrics
Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls)
Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance
Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps)
Document processes and create repeatable reporting/automation playbooks
Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports
Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI
Participate in special projects and initiatives as needed

Requirements

What you’ll need

1–2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role
1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools)
Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning)
Comfort working with data and spotting patterns
Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus)
Curiosity and a mindset for automation (“there has to be a faster way”)
Can provide helpful insights from dense datasets
Creative self-starter capable of first principles thinking
Strong interpersonal skills that can work across a highly cross-functional environment
Excellent oral and written communication skills required
Detail oriented and strong organizational skills
Previous experience in a B2B SaaS start-up preferred
Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations.

Benefits

Comp & perks

Medical, Dental, and Vision (with company contribution)
Paid Time Off
401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workforce analyticsstaffing analyticsAIautomation toolsExcelGoogle SheetsPower BITableauLookerdata analysis

Soft Skills

interpersonal skillscommunication skillsorganizational skillsdetail orientedcreative self-startercuriosityfirst principles thinkingdata-driven decision-makingproblem-solvingcross-functional collaboration