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Clinical Program Consultant – Virtual Care Management
DocGoClinical Program Consultant specializing in virtual care management at DocGo. Focused on program design, implementation, and optimization for remote care services.
About the role
Key responsibilities & impact- Lead the design, refinement, and scaling of virtual care management programs (PCM, CCM, TCM, RPM)
- Establish and standardize best practices, workflows, and operating procedures
- Ensure programs align with regulatory requirements, payer guidelines, and industry standards
- Identify opportunities for innovation and continuous improvement across all VCM services
- Define key performance indicators (KPIs) and success metrics for all VCM programs
- Develop frameworks for measuring clinical outcomes, patient engagement, and operational efficiency
- Analyze program data to drive performance improvements and inform strategic decisions
- Partner with leadership to report on program effectiveness and ROI
- Serve as the internal expert on virtual care management programs, including billing, compliance, and operational best practices
- Provide guidance on program expansion, payer strategies, and service offerings
- Train and mentor VCM management and frontline staff on program protocols and best practices
- Support onboarding and ongoing education initiatives
Requirements
What you’ll need- Significant experience in virtual care management programs (PCM, CCM, TCM, RPM)
- Demonstrated success in program development, implementation, and optimization
- Strong understanding of CMS guidelines, billing requirements, and compliance considerations
- Experience developing workflows, SOPs, and performance metrics
- Proven ability to analyze data and drive operational improvements
- Experience training, mentoring, or advising care management teams
- Clinical background (RN, NP, or similar) or equivalent healthcare leadership experience (preferred)
- Experience in value-based care models (preferred)
- Familiarity with digital health platforms and remote care technologies (preferred)
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
virtual care managementprogram developmentprogram implementationprogram optimizationdata analysisworkflow developmentperformance metricsclinical outcomes measurementpatient engagement measurementoperational efficiency measurement
Soft Skills
leadershipmentoringtrainingcommunicationstrategic decision-makinginnovationcontinuous improvementcollaborationguidancereporting
Certifications
RNNPhealthcare leadership certification