Senior Manager, Workforce Optimization

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Senior Manager leading workforce optimization at SteadyMD, enhancing telehealth operations through data-driven strategies and team collaboration. Driving forecasting, capacity planning, and staffing for growth.

Posted 4/24/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $92,000 - $98,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams.
Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics.
Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization.
Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs.
Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency.
Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy.
Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams.
Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines.
Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor.
Lead strategic initiatives and special projects to support business growth and operational excellence.

Requirements

What you’ll need

7–10+ years of experience in workforce management, operations, analytics, or related fields.
3–5+ years of leadership experience managing and developing teams.
Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments.
Experience in healthcare, telehealth, contact centers, or similarly complex service operations.
Strong analytical skills with experience using data to drive strategic decisions.
Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI).
Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes.
Ability to operate both strategically and hands-on in a fast-paced, evolving environment.
Strong cross-functional collaboration and stakeholder management skills.
Excellent oral and written communication skills required.
Detail-oriented with strong organizational and problem-solving abilities.
Experience in a high-growth or startup environment is preferred.
Familiarity with healthcare regulations and compliance considerations is a plus.
MBA or advanced degree is a plus.

Benefits

Comp & perks

Medical, Dental, and Vision (with company contribution)
Paid Time Off
401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workforce managementforecastingcapacity planningschedulingdata analysisKPI trackingautomationpredictive analyticsstrategic decision-makingproblem-solving

Soft Skills

leadershipcross-functional collaborationstakeholder managementcommunicationorganizational skillsdetail-orientedmentoringstrategic thinkingadaptabilityteam development

Certifications

MBAadvanced degree