Customer Success Coordinator

DocGo

Customer Success Coordinator handling mobile health clinician schedules and patient communications at DocGo. Delivering exceptional service and ensuring timely patient care with a focus on operational efficiency.

Posted 4/16/2026full-timeRemote • 🏈 Anywhere in North AmericaMid-LevelSenior💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Receive, review, prioritize, and dispatch incoming calls using the company’s proprietary CAD system
Accurately track and document all calls and interactions in the CRM system, with close attention to dispatch workflows and protocols
Serve as the central coordinator for mobile health clinician schedules and patient visits, maintaining clear and consistent communication with patients, prospects, support teams, and clinicians
Receive, prioritize, and dispatch patient visits through the proprietary DARA platform
Coordinate appointments, including cancellations, no-shows, reschedules, and follow-up activities
Deliver exceptional service to medical staff, patients, the public, and internal team members
Collect and verify necessary patient information from patient support and outreach call center agents to ensure visit readiness
Maintain a professional, calm, and courteous demeanor both in person and during all phone interactions
Dispatch field units to scheduled visits to ensure timely, high-quality patient care within established service standards
Proactively manage delays by providing regular updates to affected patients and offering immediate rescheduling options when cancellations occur
Handle visit cancellations by notifying field staff, offering available openings to prioritized patients based on routing and urgency, minimizing visit loss, and securing the next available appointment
Communicate priority dispatch needs and complete thorough task handoffs prior to the end of each shift
Provide courteous, helpful, and professional customer service to patients, coworkers, supervisors, and the general public at all times
Demonstrate flexibility to support a 24/7 healthcare operation, including variable work schedules as business needs require
Provide support to internal staff with scheduling adjustments and dispatch-related issues
Perform additional duties and special projects as assigned.

Requirements

What you’ll need

High school diploma or general education degree (GED)
Dispatch, healthcare, and/or operations monitoring background is preferred
Tech-savvy with knowledge of computer-aided dispatch software (CAD)
Experience with CRM systems, such as Salesforce and hospital EMRs is preferred
Knowledge of procedures and guidelines for emergency situations
Excellent verbal, organizational, and communication skills
Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business.

Benefits

Comp & perks

Medical, Dental, and Vision (with company contribution)
Paid Time Off
401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

dispatchoperations monitoringcomputer-aided dispatch softwareCRM systemshospital EMRspatient information verificationscheduling coordinationtask handoffsvisit readinessservice standards

Soft Skills

communication skillsorganizational skillscustomer serviceflexibilityprofessional demeanorcalmness under pressureadaptabilityteam coordinationproblem-solvingattention to detail

Certifications

high school diplomaGED