DocGo

Bilingual Patient Engagement Coordinator

DocGo

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $16 - $20 per hour

About the role

  • Perform omnichannel outreach including but not limited to voice, email, SMS, and social patient engagement to market and schedule patients for healthcare appointments
  • Properly escalate emergency patient communication as needed based on predetermined workflows
  • Handle inbound partner priority escalations
  • Answer inbound calls to assist patients with pre- and post-visit support needs
  • Document interactions effectively in a CRM or EMR
  • Participate in department meetings
  • Verify insurance and properly schedule visits
  • Effectively communicate with patients through various platforms
  • Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
  • Coordinate with the field teams and clinical teams providing care
  • Coordinate support with patient medical records, letters, forms, and patient follow-up
  • Ensure professional communication with patients, coworkers, managers, and field staff
  • Maintain positive QA and KPI reviews – minimum 85%
  • Maintain a compliant minimum ready time of 80% each week
  • Maintain a 15% booking rate each week, or minimum of 15 bookings per shift, whichever is greater
  • Stay current with the changing needs of the department
  • Additional assignments and cross-functional tasks will be required as necessary

Requirements

  • High school diploma or general education degree (GED)
  • Experience working in a call center or phone-based sales/support team
  • Basic knowledge of using standard applications (Outlook, Excel, Word, etc.)
  • Bilingual English and Spanish
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgment and critical thinking
  • Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business
Benefits
  • Medical, Dental, and Vision (with company contribution)
  • Paid Time Off
  • 401k
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMEMRinsurance verificationpatient schedulingmultitaskingcommunicationcustomer supportcall center experiencesales support
Soft Skills
organizational skillsactive listeningcritical thinkingsound judgmentadaptabilityprofessional communicationteam coordinationpatient engagementtime managementproblem-solving
Certifications
high school diplomaGED