Customer Success Manager, Enterprise

Docebo

Customer Success Manager transforming business goals into reality through Docebo's AI-powered learning platform. Championing customer challenges and ensuring long-term partnerships for measurable results.

Posted 5/4/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$93,300 - CA$124,400 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary advocate and trusted advisor for your portfolio, ensuring their unique challenges are met with innovative, effective solutions.
Consult with customers on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable business results.
Become a certified Docebo expert, guiding customers through complex configurations and unlocking the full potential of our AI-powered tools.
Simplify complex technical concepts into clear, business-focused narratives that resonate with stakeholders from IT admins to C-suite executives.
Proactively manage the renewal cycle and identify clever upsell or cross-sell opportunities that help our customers expand their impact.
Partner across internal teams—from Sales to Product—to ensure a seamless, world-class experience for every learner and leader we serve.
Calmly and strategically navigate high-stakes challenges, turning potential roadblocks into opportunities for deeper trust and resolution.

Requirements

What you’ll need

5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex accounts with flair.
Proven ability to build instant rapport and influence stakeholders, ensuring customers achieve their outcomes while you drive upsell growth.
Thrive under pressure and can juggle a high volume of tasks with autonomous, razor-sharp organizational skills.
Effective communicator: deliver your message with clarity, punch, and empathy.
Natural curiosity for HR or LMS technology and a drive to stay ahead of industry trends.
Approach every interaction with positive intent, a collaborative mindset, and a passion for inclusivity.
Ready and willing to travel up to 25% of the time to meet your customers where they are and celebrate their success in person.

Benefits

Comp & perks

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Docebo LMSAI-powered toolsB2B SaaScustomer success managementcomplex account managementupsell growthcross-sell opportunitiestechnical configuration

Soft Skills

advocacyconsultationcommunicationorganizational skillsrapport buildinginfluencecollaborationempathycuriositypositive intent

Certifications

Docebo certification