Operations

• Assist the Manager, Customer Success Operations & the VP, Revenue Strategy and Operations in driving and optimizing the end-to-end customer journey
• Ensure a seamless and positive experience from initial contact through to post-sale support
• Develop scaled processes in our systems for AMs and CSMs to forecast and track renewals
• Collaborate with product, professional services, and sales teams to channel customer feedback to product teams
• Provide visibility of customer and project health during onboarding to the CSM org and exec sponsors
• Proactively identify and address operational bottlenecks to improve customer retention, reduce churn, and drive customer satisfaction
• Create reporting for QBRs, executive meetings, and board meetings on renewals, GRR, and NDRR via dashboards and decks

Senior Specialist – CX Operations

Operations Manager – Fixed-term Contract

Senior Total Rewards – Operations Specialist

Bus Operations Support Lead

Senior Manager, Energy Systems Operations and Optimization

Manager, Trans Operations & Maintenance – Winter Services