Senior Enterprise ABM Marketing Manager
Gorgias
Senior Customer Marketing Manager
Docebo
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Lead and optimize customer marketing strategies that drive advocacy, deepen engagement, and support business growth.
- Foster customer advocacy, creating opportunities for customers to engage with Docebo, and amplifying customer success stories and evidence.
- Scale Docebo’s customer marketing programs, strengthening relationships with high-value customers, and ensuring satisfaction across the customer lifecycle.
- Collaborate closely with the Revenue Marketing team to support customer upsell initiatives.
Requirements
- 5+ years of experience in customer marketing, product marketing, or customer success, preferably in B2B tech enterprise environments.
- Proven experience in managing customer-related content creation, advocacy programs, and community-driven engagement strategies.
- Strong project management skills, with a focus on cross-functional collaboration and execution across various teams.
- Excellent interpersonal skills and the ability to build long-lasting relationships with high-profile customers.
- Proficiency in tools like Salesforce, Gong, Asana, and marketing automation platforms.
Benefits
- Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer marketingproduct marketingcustomer successcontent creationadvocacy programscommunity engagement strategiesproject management
Soft skills
interpersonal skillsrelationship buildingcross-functional collaboration
