Department Head Operations – Debt Collection
DO RECRUITMENT ADVISORS
full-time
Posted on:
Location Type: Hybrid
Location: Köln • 🇩🇪 Germany
Visit company websiteSalary
💰 €60,000 - €80,000 per year
Job Level
Lead
Tech Stack
ERPTypeScript
About the role
- Overall responsibility for the Debt Collection operations, overseeing multiple teams and team leaders
- Ensure efficient, quality- and results-oriented daily operations
- Lead, coach and develop subordinate managers and employees
- Continuous optimization of processes, structures and systems (including digitalization/automation)
- Manage KPIs and reporting, and derive measures to improve performance
- Close collaboration with executive management and interface management with internal departments and external partners
Requirements
- Several years of leadership experience in debt collection/receivables management or a comparable service-oriented environment
- Strong knowledge of operational management, process management and KPI governance
- Strong analytical and conceptual skills, decisiveness and ability to execute
- Excellent communication skills at all levels, confident presence and strong customer/service orientation
- Proficient with MS Office and, ideally, experience with common debt collection/ERP systems
Benefits
- Responsible leadership role with direct reporting line to executive management
- Scope for shaping the role, short decision-making paths and an open corporate culture
- Active involvement in the further development of processes and structures
- Attractive compensation package (approx. €80,000 p.a. plus bonus; final amount by agreement)
- Modern working environment, flexible working hours and the option to work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational managementprocess managementKPI governancedebt collectionreceivables managementdigitalizationautomationanalytical skillsconceptual skillsreporting
Soft skills
leadershipcoachingdevelopmentcommunication skillscustomer orientationdecisivenessexecution abilitycollaborationpresenceservice orientation