DNXCORP

Backend Engineer

• Analysing requirements and adapting/improving existing applications according to internal requests
• Providing maintainable, scalable and robust code
• Liaising with other development teams for cross-applications projects
• Ensuring security of deliverables and keep up to date to the latest trends and threats
• Adapting to fast pace changes ensuring that agreed deadlines are respected
• Taking ownership of new and existing features for our platform systems, integrating with external systems such as online payments solutions and existing internal systems as well as build new ones.

PHP Developer

Customer Support

• Provide prompt, courteous, and professional responses to client inquiries via email and chat
• Troubleshoot technical issues related to account management, billing, and site navigation
• Escalate complex issues to appropriate departments while ensuring timely resolution
• Enforce regulatory/compliance measures in relation to the industry and online sales
• Maintain detailed records of client interactions and resolutions in the support database
• Offer email and chat support to Content Providers, assisting with technical issues, profile management, and general site usage
• Guide models through the onboarding process, ensuring they understand platform policies and tools
• Validate registration attempts and user generated content based on the site’s internal policies
• Monitor and maintain the platform’s Fair play rules by interacting with the live users of the site
• Provide feedback to Content Providers on how to improve their profiles and performance
• Conduct regular coaching sessions with Content Providers to share industry best practices, performance tips, and strategies for client engagement - under the leadership of the Key Account Manager
• Develop and update training materials, resources, and guidelines for Content Providers
• Monitor Content Providers performance metrics and provide constructive feedback for improvement
• Stay up-to-date with industry trends and share relevant information with Content Providers to help them stay competitive
• Work closely with other support representatives and departments to ensure a consistent and high-quality support experience
• Report recurring issues, client feedback, and any technical problems to the Support Manager
• Contribute to the improvement of support processes and training materials

PHP Developer

Customer Support Representative