Senior Program Manager, Network Operations – Infrastructure

DMI (Digital Management, LLC)

Senior Program Manager managing large-scale network operations and infrastructure services for DMI. Focused on program governance, operational performance, and cross-functional coordination.

Posted 5/13/2026full-timeMaryland • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ITSMPMPServiceNowSwitching

About the role

Key responsibilities & impact

Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
Establish and maintain program governance, reporting cadence, and escalation processes
Lead status reporting, executive briefings, and performance reviews
Manage program risks, issues, and dependencies through structured RAID management
Oversee delivery of network operations, infrastructure, and security services in a 24×7 environment
Ensure adherence to service level agreements (SLAs) and operational targets
Coordinate across teams responsible for: Network Operations Center (NOC), Network engineering and provisioning, Infrastructure and systems support, Security operations
Lead capacity planning and resource alignment across operational and project demands
Balance steady-state operations with engineering and modernization initiatives
Coordinate prioritization of work requests, changes, and projects
Serve as the integration point across technical teams, vendors, and business stakeholders
Facilitate collaboration across multiple workstreams to ensure aligned execution
Support change management and release coordination activities
Drive improvements in operational efficiency, service quality, and reporting transparency
Support the adoption of best practices aligned to ITIL or similar frameworks
Identify opportunities for automation, performance optimization, and service enhancements

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Engineering, Business, or related field
PMP certification
10+ years of experience in program or project management
Prior experience managing network infrastructure or IT operations programs
Demonstrated experience in: Large, multi-team delivery environments, Managing SLAs and operational performance, Stakeholder and executive communications
Strong knowledge of: Network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.), IT service management frameworks (ITIL preferred)
Experience supporting highly regulated or public sector environments
Familiarity with: Service management platforms (e.g., ServiceNow or similar), Network monitoring and operations tools
Experience managing distributed or geographically dispersed teams

Benefits

Comp & perks

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementnetwork infrastructure managementIT operations managementRAID managementcapacity planningperformance optimizationservice level agreements (SLAs)IT service management frameworksautomation

Soft Skills

stakeholder coordinationexecutive communicationscollaborationchange managementleadershiporganizational skillsproblem-solvingreportingperformance reviewsprioritization

Certifications

PMP certification