Senior Computer Network Support Specialist
DMI (Digital Management, LLC)
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Provide advanced technical support and engineering assistance for TSA’s enterprise network infrastructure
- Deliver expert-level troubleshooting, configuration, and optimization services across LAN/WAN, campus networking, wireless systems, and cloud connectivity environments
- Work alongside network architects and O&M contractor to resolve complex network performance and reliability issues
- Support the implementation and validation of new network capabilities
- Contribute to the development of network standards and operational procedures
- Play a critical role in ensuring TSA’s network environment meets availability and performance requirements of a 24x7x365 mission-critical operation
- Provide Tier 2/3 network troubleshooting support during engineering deployments and transition periods
- Conduct network health assessments and performance analyses
- Develop configuration documentation and operational runbooks for implemented network solutions
- Support cutover planning and execution for network upgrades and migrations
- Participate in 14-day operational testing periods following transitions
- Provide technical input to lifecycle replacement assessments for aging network equipment
- Coordinate closely with TSA’s O&M contractor for seamless knowledge transfer and operational readiness
Requirements
- A minimum of 6 years of enterprise network support and engineering experience
- Demonstrated proficiency in routing and switching, network diagnostics, wireless systems, and enterprise network management tools
- Experience supporting federal network environments governed by DHS cybersecurity standards (preferred)
- Relevant certifications such as CCNP or equivalent (valued)
- Must be U.S. citizens or Lawful Permanent Residents
- Ability to obtain TSA fitness determination and PIV card access
- Available to support after-hours network maintenance and deployment activities
- Successful completion of a Public Trust background investigation and/or clearance
Benefits
- Virtual health visits
- Commuter perks
- Pet insurance
- Entertainment discounts
- Annual performance reviews
- Tuition assistance
- Internal career growth opportunities
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Annual awards
- Service anniversaries
- Referral bonuses
- Peer-to-peer shoutouts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network troubleshootingconfigurationoptimizationroutingswitchingnetwork diagnosticswireless systemsenterprise network managementnetwork health assessmentsperformance analyses
Soft Skills
problem-solvingcollaborationcommunicationattention to detailorganizational skills
Certifications
CCNPPublic Trust clearance